Feedback theme at ratify

Clara Tanaka

Customer Service · Voice of Customer · CS8C Experience Strategy Position

$4.4m

value

58%

confidence

462

people affected

8d 7h

age

7d 22h

sla

100%

progress

Currently held by

Head of Customer Experience

A person owns the next move

Raised by

Yuki Okafor

Requester of record

At station

Ratify

Policy layer · station 6 of 6

Where this train is on the line

CS8CExperience Strategy PositionJudgment · 6 stations

Frame question

38 q

Gather evidence

29 q

Model options

13 q

Draft position

18 q

Challenge

34 q

Ratify

1 live

Evidence trail

Every station this unit has passed, who acted, and what they left behind

Auditor pack

This is the readable trail. more

Cleared gather evidence
-11964m
Theme Extraction Agent
Inputs, rule version and output hash written to the evidence log
Cleared model options
-9571m
Driver Analysis Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft position
-7178m
Churn Signal Agent
Inputs, rule version and output hash written to the evidence log
Cleared challenge
-4786m
Closed-loop Follow-up Agent
Inputs, rule version and output hash written to the evidence log
Holding at ratify
-2393m
Head of Customer Experience
Inputs, rule version and output hash written to the evidence log

What happens next

The next station and its rule

This is the last station. more

Why the signal is what it is

Derived from time against commitment, not from the state

Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.

clock 8d 7h against a commitment of 7d 22h · 105% of the time used

materiality high · blast radius 462 records or people downstream

state human-hold — held separately, and deliberately not part of this reading

Past SLA by 8h 36m · 462 people or records downstream of this decision

Open the escalation lane