Field job at reschedule
Talia Brennan
Customer Service · Field Service Dispatch · CS6C Parts Escalation
$1k
value
66%
confidence
448
people affected
1h 25m
age
58m
sla
80%
progress
Currently held by
Director, Field Service
A person owns the next move
Raised by
Amara Baptiste
Requester of record
At station
Reschedule
Workflow layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect shortage
-85mJob Qualification Agent
Inputs, rule version and output hash written to the evidence log
Cleared source alternative
-64mSkills Matching Agent
Inputs, rule version and output hash written to the evidence log
Cleared approve
-43mDirector, Field Service
Approval recorded with rationale and policy clause cited
Holding at reschedule
-21mParts Availability Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Notify
run by Appointment Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 27m · 448 people or records downstream of this decision
Open the escalation lane