Function cockpit

Administration

Agents protect executive attention. Humans decide what deserves it.

Autonomy0% / 84%

Phase: Phase 3 — Functional orchestration

Run executive and workplace services as a coordinated attention system: scheduling, travel, expense evidence, records and facilities routing are agent work; executive prioritization, sensitive relationships and safety remain human.

Trust score

Touchless

Human review

Override rate

Capacity released

30-50% administrative-capacity release, mostly through reduced coordination and rekeying

Accountable human

Chief Administrative Officer

CoS agent: Administration Chief of Staff

Strategy, policy, observe, workflow, and AI GBS side by side

Five layers

What Administration actually runs

A function is not one thing. It sets direction, writes the rules it is bound by, watches the world and itself, does the work on lines, and pushes repeatable transactions into a shared spine. Agents work in all five — not just the last two.

Strategy

19 agents

Agents that take positions, argue them, and get held to the outcome.

17 positions on the record

7 ratified, 4 in challenge

Policy

14 agents

The written rules every other agent is bound by, with version and owner.

31 binding rules

26 active, 5 superseded or retired

Observe

18 agents

Continuous sensing of the outside world and of the agents themselves.

18 watchers running

They watch the outside world and the agents themselves

Workflow

47 agents

Doing the work: lines, stations, and live units moving through them.

37 lines, 163 live units

14 held for a person right now

AI GBS

13 agents

Repeatable transaction processing run once for the whole enterprise.

2 shared towers

32 stations on this function run inside AI GBS

Strategy layer — positions on the record

Every position names its author, the agent paid to argue against it, and the conditions that would break it.

Workplace Model Position

Superseded

Hold the ceiling at A4 for facilities & workplace. Work orders are deterministic and heavily instrumented. Anything touching life safety systems or structural work is held for a licensed human sign-off. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.

author Workplace Doctrine Agentchallenged by Facilities & Workplace Challenger Agentratifier Director, Workplace Servicesconfidence 68%

Facilities & Workplace Operating Position

In challenge

Keep the repeatable work order volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.

author Workplace Doctrine Agentchallenged by Facilities & Workplace Challenger Agentratifier Director, Workplace Servicesconfidence 81%

Site Selection Position

Superseded

Hold the ceiling at A2 for real estate portfolio. Multi-year capital commitments. Agents can abstract every lease and model every option, but signing a fifteen-year obligation is not delegable to a model. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.

author Real Estate Strategy Agentchallenged by Real Estate Portfolio Challenger Agentratifier VP Corporate Real Estateconfidence 68%

Real Estate Portfolio Operating Position

Ratified

Keep the repeatable lease event volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.

author Dispose-Hold-Grow Agentchallenged by Real Estate Portfolio Challenger Agentratifier VP Corporate Real Estateconfidence 83%outcome partially held

T&E Policy Refresh

Ratified

Hold the ceiling at A4 for travel & expense. The single most automatable process in Administration. Receipts, policy rules and duplicate detection are fully machine-decidable; only genuine exceptions surface. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.

author Travel & Expense Orchestratorchallenged by Travel & Expense Challenger Agentratifier Director, Travel & Expenseconfidence 80%outcome did not hold

Executive Support Operating Position

Ratified

Hold the ceiling at A3 for executive support. Scheduling and briefing prep are near-fully agentic. Judgment about who gets executive time is a relationship decision that stays human. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.

author Executive Support Orchestratorchallenged by Executive Support Challenger Agentratifier Chief of Staff, Corporateconfidence 74%outcome partially held

17 positions across 11 sub-functions. Open a sub-function to see dissent, alternatives considered, and break conditions.

Policy layer — what binds the agents

Versioned rules with an owning agent, a human approver, and the agents they constrain.

Facilities & Workplace Decision Envelope

vv5.4

Agents in this lane may act without a human when the work order sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.

owner Facilities Policy Agentapproved by Director, Workplace ServicesLATAM · USbinds 6 agents

Facilities & Workplace Evidence Standard

vv5.0

Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.

owner Facilities Policy Agentapproved by Director, Workplace ServicesEU · UKbinds 6 agents

Real Estate Portfolio Decision Envelope

vv4.4

Agents in this lane may act without a human when the lease event sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.

owner Lease Policy Agentapproved by VP Corporate Real EstateUS · Canadabinds 5 agents

Real Estate Portfolio Evidence Standard

vv2.9

owner Lease Policy Agentapproved by VP Corporate Real EstateEU · UK · USbinds 5 agents

Travel & Expense Decision Envelope

vv1.3

Agents in this lane may act without a human when the expense report sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.

owner Policy Check Agentapproved by Director, Travel & ExpenseGlobal · EUbinds 5 agents

Travel & Expense Evidence Standard

vv3.3

owner Policy Check Agentapproved by Director, Travel & ExpenseGlobalbinds 5 agents

31 rules in the register. An agent cannot act outside the version in force.

Workflow layer — the lines doing the work

Each line is a workflow. Each station is a stage. Each unit is a live piece of work.

115 clear34 evidenced14 held

Line	Sub-function	Kind	Units / wk	Touchless	Timetable	Actual	Stations
AD1A Work Order to Close	Facilities & Workplace	transactional	6,703	80%	25.4h	19.5h	7
AD1B Preventive Maintenance Cycle	Facilities & Workplace	transactional	3,426	79%	9.8h	7.3h	5
AD1C Space Reallocation	Facilities & Workplace	analytical	43	61%	86.6h	69.3h	6
AD1D Workplace Model Position	Facilities & Workplace	judgment	1	52%	772.7h	914.3h	6
AD2A Lease Event to Decision	Real Estate Portfolio	analytical	63	44%	111.1h	134.5h	8
AD2B Portfolio Review	Real Estate Portfolio	analytical	39	32%	118.1h	108.6h	6
AD2C Site Selection Position	Real Estate Portfolio	judgment	3	24%	694.9h	544.6h	7
AD3A Trip Request to Booking	Travel & Expense	transactional	2,540	87%	0.6h	0.7h	6
AD3B Expense to Reimbursement	Travel & Expense	transactional	5,732	86%	18.1h	17.0h	6
AD3C Duty of Care Response	Travel & Expense	transactional	2,839	87%	7.8h	9.8h	5
AD3D T&E Policy Refresh	Travel & Expense	judgment	3	46%	212.3h	202.6h	6
AD4A Meeting to Outcome	Executive Support	transactional	7,551	69%	17.7h	17.7h	7
AD4B Correspondence Triage	Executive Support	transactional	4,287	75%	17.8h	19.1h	6
AD4C Executive Travel	Executive Support	transactional	2,016	73%	19.5h	24.6h	5
AD5A Event Brief to Delivery	Meetings & Events	transactional	3,605	77%	18.6h	15.0h	8
AD5B Internal Meeting Program	Meetings & Events	transactional	6,268	75%	1.2h	1.3h	5
AD5C Event Portfolio Review	Meetings & Events	analytical	78	68%	86.6h	79.6h	4
AD6A Classify to Dispose	Records & Information Management	transactional	2,484	71%	11.0h	12.5h	7
AD6B Legal Hold Application	Records & Information Management	transactional	2,514	69%	6.9h	6.2h	5
AD6C Subject Access Request	Records & Information Management	transactional	6,847	62%	9.6h	8.9h	5
AD6D Governance Position	Records & Information Management	judgment	2	30%	512.0h	514.6h	6
AD7A Asset Acquisition to Register	Fleet & Assets	transactional	1,775	87%	20.2h	19.9h	6
AD7B Maintenance Cycle	Fleet & Assets	transactional	2,909	84%	10.4h	9.6h	5
AD7C Disposal & Write-off	Fleet & Assets	transactional	5,685	85%	6.0h	7.1h	5
AD8A Incident to Closure	Environment Health & Safety	transactional	7,155	57%	7.5h	5.6h	8
AD8B Inspection Program	Environment Health & Safety	transactional	1,326	58%	19.2h	15.3h	5
AD8C Safety Doctrine Review	Environment Health & Safety	judgment	1	11%	640.3h	585.5h	6
AD9A Plan Refresh Cycle	Business Continuity	analytical	34	47%	127.7h	111.8h	5
AD9B Exercise to Findings	Business Continuity	analytical	54	42%	71.0h	83.8h	5
AD9C Live Disruption Response	Business Continuity	transactional	6,013	59%	10.8h	8.5h	6
AD9D Resilience Position	Business Continuity	judgment	5	12%	740.6h	563.3h	6
AD10A Service Request to Fulfillment	Corporate Services	transactional	7,062	81%	24.2h	29.9h	6
AD10B Supplier Performance Review	Corporate Services	analytical	74	66%	140.5h	119.8h	5
AD10C Corporate Services Model Position	Corporate Services	judgment	1	49%	763.1h	803.1h	6
AD11A Visitor Arrival	Hospitality & Reception	transactional	5,806	83%	9.1h	11.5h	6
AD11B Room & Catering Request	Hospitality & Reception	transactional	1,539	85%	4.5h	4.8h	6
AD11C Front-of-House Coverage	Hospitality & Reception	transactional	2,465	92%	24.6h	23.6h	4

Observe layer — the watchers

Sensing agents and the agents that supervise other agents.

Workplace Operations Orchestrator

Owns the facilities & workplace lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.

A390%

Occupancy Sensing Agent

Watches facilities & workplace continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.

A495%

Facilities & Workplace Challenger Agent

Adversarial reviewer for facilities & workplace. Argues the opposite case on every position and flags where the evidence does not carry the claim.

A292%

Portfolio Orchestrator

Owns the real estate portfolio lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.

A287%

Real Estate Portfolio Challenger Agent

Adversarial reviewer for real estate portfolio. Argues the opposite case on every position and flags where the evidence does not carry the claim.

A293%

Travel & Expense Orchestrator

Owns the travel & expense lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.

A397%

Expense Audit Agent

Watches travel & expense continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.

A490%

Spend Analytics Agent

Watches travel & expense continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.

A495%

AI GBS layer — the shared spine

Repeatable transaction processing does not belong to this function. It runs once for the enterprise.

Open towers

s2p58,554 units / wk routed

Facilities & Workplace · Travel & Expense · Meetings & Events · Fleet & Assets · Corporate Services · Hospitality & Reception

r2r11,847 units / wk routed

Records & Information Management

Stations running inside AI GBS

32 of 216 stations(15% of the function's stations)

Read this page as the honest answer to “what would an 80% agentic Administration look like?” The strategy and policy layers are where the argument happens. The workflow and AI GBS layers are where the volume goes. The observe layer is the only reason the other four can be trusted.

Sub-function breakdown