AI GBS tower · S2P
Source-to-Pay Tower
Requisition through payment: purchase orders, receipting, invoice capture, three-way match, supplier master and the payment run.
fed by Procurement · Admin · AI GBS
Tx / week
142,093
Touchless
80%
Cost / tx
$8.06
was $26.34
Saving / yr
$135.1M
at current volume
Health
Is this tower holding
Four readings with a printed rule behind each. Attainment is only a commitment where a signed service level sits behind it.
SLA attainment
93%
below the 95% floor
Signed commitments
3
attainment has a counterparty and a penalty
Feeder base
3 functions
broad enough that unit cost is not hostage to one feeder
Governed feeder work
8 of 16
the rest run under a general standard, not a versioned rule
Operations
What the tower is running
The queues on the floor right now, where the money goes once inference is separated out, and the lanes carrying work in.
Queues running now
Work waiting inside the tower, and whether each queue is still inside its service window.
Cost to serve, after inference
The tower's unit cost is stated with model spend inside it, not alongside it.
Before
$26.34
per transaction, prior operating model
Now
$8.06
per transaction, all-in
Inference component
$1.62
20% of the current unit cost
Headcount before
522 FTE
Headcount now
307 FTE
Weekly cost avoided
$2.6M
volume held constant
Lanes into this tower
Every function line that pushes volume into the shared spine, with its own touchless rate and unit cost.
| Function | Sub-function | Line | Tx / wk | Touchless | Cost / tx |
|---|---|---|---|---|---|
| Procurement & Source-to-Pay | Requisition & PO | PR8A | 7,758 | 88% | $3.68 |
| Procurement & Source-to-Pay | Requisition & PO | PR8B | 7,327 | 85% | $3.68 |
| Administration | Corporate Services | AD10A | 7,062 | 81% | $8.18 |
| Procurement & Source-to-Pay | Spend Analytics | PR2B | 7,021 | 97% | $11.33 |
| AI GBS & Global Business Services | S2P Control Tower | GB2C | 6,883 | 95% | $7.48 |
| Administration | Facilities & Workplace | AD1A | 6,703 | 80% | $8.41 |
| Procurement & Source-to-Pay | Sourcing & RFx | PR3B | 6,601 | 84% | $10.17 |
| Procurement & Source-to-Pay | Supplier Onboarding | PR6C | 6,572 | 77% | $9.88 |
| Administration | Meetings & Events | AD5B | 6,268 | 75% | $12.15 |
| Procurement & Source-to-Pay | Supplier Onboarding | PR6A | 6,190 | 83% | $9.88 |
| AI GBS & Global Business Services | S2P Control Tower | GB2B | 6,072 | 97% | $7.48 |
| Administration | Hospitality & Reception | AD11A | 5,806 | 83% | $10.30 |
| Administration | Travel & Expense | AD3B | 5,732 | 86% | $4.50 |
| Administration | Fleet & Assets | AD7C | 5,685 | 85% | $10.74 |
| Procurement & Source-to-Pay | Invoice & Three-Way Match | PR9B | 5,439 | 89% | $2.23 |
| Procurement & Source-to-Pay | Invoice & Three-Way Match | PR9C | 5,303 | 95% | $2.23 |
| Procurement & Source-to-Pay | Payment Interlock | PR10B | 4,753 | 80% | $11.90 |
| AI GBS & Global Business Services | S2P Control Tower | GB2D | 4,719 | 96% | $7.48 |
| Procurement & Source-to-Pay | Requisition & PO | PR8C | 4,571 | 85% | $3.68 |
| Procurement & Source-to-Pay | Invoice & Three-Way Match | PR9A | 4,512 | 97% | $2.23 |
| Procurement & Source-to-Pay | Savings Assurance | PR11A | 3,868 | 84% | $10.68 |
| Administration | Meetings & Events | AD5A | 3,605 | 77% | $12.15 |
| Administration | Facilities & Workplace | AD1B | 3,426 | 79% | $8.41 |
| Procurement & Source-to-Pay | Supplier Performance & Risk | PR7B | 3,375 | 85% | $2.58 |
Sub-functions feeding this tower
Each keeps its own estate rating. A weak feeder is a weak tower input, no matter how good the tower is.
Spend Analytics
Procurement & Source-to-Pay
Sourcing & RFx
Procurement & Source-to-Pay
Contract Execution
Procurement & Source-to-Pay
Supplier Onboarding
Procurement & Source-to-Pay
Supplier Performance & Risk
Procurement & Source-to-Pay
Requisition & PO
Procurement & Source-to-Pay
Invoice & Three-Way Match
Procurement & Source-to-Pay
Payment Interlock
Procurement & Source-to-Pay
Savings Assurance
Procurement & Source-to-Pay
Facilities & Workplace
Administration
Travel & Expense
Administration
Meetings & Events
Administration
Fleet & Assets
Administration
Corporate Services
Administration
Hospitality & Reception
Administration
S2P Control Tower
AI GBS & Global Business Services
Actions
What this tower is asking a person to do
Ordered by size. Each figure is a live count from this tower's own queue and breach records.
Items waiting on a person
evidence to read, holds to release, aged exceptions
Items past the service window
already outside the committed clock
Breaches not yet closed
nothing outstanding against this tower
Feeder sub-functions ungoverned
no ratified position, policy or workflow chain
Live observability
The commitments behind the number, and every miss against them
A tower dashboard that shows only attainment is a marketing surface. This is the signed commitment, who it was made to, what a miss costs, and every miss on record.
Signed service levels
3 commitments with a named counterparty
committed to Procurement, Finance, Supply Chain, Administration · breached
A miss returns 5% of the monthly tower charge to each receiving function, apportioned by transaction share.
committed to Procurement · breached
Three percent of the quarterly tower fee is at risk against this level. It is the only commitment on the estate where the provider can lose fee rather than return a credit.
committed to Procurement, Finance · attained
Two percent of the monthly charge where the monthly median response exceeds the level.
Misses on record
2 breaches · 0 still open
A supplier master update introduced duplicate records. The quality gate caught them, and the resolution path had no owner.
missed by 4.2% · 337 units · data-quality · Morgan Idris
Intake quarantine held 340 items over the weekend because the release decision needs a named human and none was rostered.
missed by 8.7% · 2,086 units · data-quality
Is policy and strategy coming to fruition
Does the intent above this tower reach the transactions inside it
A tower executes; it does not decide. Counted per feeder sub-function, where each step only counts if the step before it did.
Governance chain on the feeder base
8 of 16 feeder sub-functions carry the full chain
Ratified position
8
a stance the leadership signed, not a draft
…and an active policy
8
a rule in force, with a version and an approver
…reaching a live workflow
8
the rule reaches something that actually runs
8 of the 16 feeder sub-functions routing work into this tower are executing at volume without the full chain behind them. They are held to a general standard rather than a rule with a version and an approver.
What this page is, and what it is not
Every reading is computed live from this tower's own records, which makes it exact and makes it narrow. Volumes, unit costs and attainment are modeled: none has been reconciled against an enterprise resource planning system, a payroll register or a service management tool. Attainment without a signed service level beside it is an internal reading, and this page labels it as one rather than presenting it as a commitment.