Function cockpit
Administration
Agents protect executive attention. Humans decide what deserves it.
Phase: Phase 3 — Functional orchestration
Run executive and workplace services as a coordinated attention system: scheduling, travel, expense evidence, records and facilities routing are agent work; executive prioritization, sensitive relationships and safety remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% administrative-capacity release, mostly through reduced coordination and rekeying
Accountable human
Chief Administrative Officer
CoS agent: Administration Chief of Staff
How a unit moves: the conductor, the five desks, the agents, and the people
Flow of work
How work actually moves through Administration
Work enters on the left. Administration Chief of Staff routes it to one of five desks. A named agent does the work. It leaves as cleared, as evidence posted, or as a hold for a person. Every packet you see below is weighted by the real distribution of 163 live units.
Live units
163
Moving now
98
in flight at a station
Held for a person
14
67 past SLA
Agents on the floor
111
11 sub-functions
Control gates
29
rules a unit cannot pass
Interchanges
11
handoffs out of the function
Flow of work
Administration Chief of Staff and the desks reporting to it
Each packet is a unit of work. Desk weighting and the outcome mix are taken from the 163 units live in this function.
What starts the work
The triggers that put a unit on a line, ranked by live volume.
- 48
Runs transactional
Runs transactional. Starts when a scheduled window opens.
- 37
Runs transactional
Runs transactional. Starts when an upstream system posts an event.
- 36
Runs transactional
Runs transactional. Starts when a threshold is crossed.
- 12
Runs analytical
Runs analytical. Starts when a leader asks the question.
- 9
Runs transactional
Runs transactional. Starts when a request lands in the queue.
Where the work goes next
Shared services that run the transaction, and the functions this one hands to.
- 55889
Source-to-Pay
Repeatable transactions handed to the shared spine
- 11845
Record-to-Report
Repeatable transactions handed to the shared spine
- 116
Legal
Interchange: the unit changes owning function here
- 93
Procurement
Interchange: the unit changes owning function here
- 81
Finance
Interchange: the unit changes owning function here
The five desks
What Administration Chief of Staff is actually conducting
Each desk is a layer of the operating model, not a team. The conductor decides which desk owns a unit, then which agent on that desk picks it up.
Takes a position
Strategy
Agents that take positions, argue them, and get held to the outcome.
Receives
A question the function has to answer with money or people behind it.
Emits
A written position with assumptions, alternatives priced, and break conditions.
tasks 24h
2,442
in flight
769
held
0
gates
0
- Real Estate Strategy AgentReal Estate PortfolioA2
- Travel & Expense Challenger AgentTravel & ExpenseA2
- Business Continuity Challenger AgentBusiness ContinuityA2
- Site Selection AgentReal Estate PortfolioA2
- Meetings & Events Challenger AgentMeetings & EventsA2
- Executive Support Challenger AgentExecutive SupportA2
+ 13 more on this desk
Writes the envelope
Policy
The written rules every other agent is bound by, with version and owner.
Receives
A position that has been accepted, plus every regulator and control change.
Emits
Versioned rules that bind every other desk, with an owner and an effective date.
tasks 24h
1,613
in flight
131
held
7
gates
29
- EHS Policy AgentEnvironment Health & SafetyA1
- Corporate Services Policy AgentCorporate ServicesA2
- Events Policy AgentMeetings & EventsA2
- Lease Policy AgentReal Estate PortfolioA2
- Legal Hold AgentRecords & Information ManagementA2
- T&E Policy AgentTravel & ExpenseA2
+ 8 more on this desk
Watches and warns
Observe
Continuous sensing of the outside world and of the agents themselves.
Receives
Outside signals and the behavior of the agents themselves.
Emits
Alerts, drift flags, and the evidence the conductor uses to reroute work.
tasks 24h
2,225
in flight
0
held
0
gates
0
- Corporate Services OrchestratorCorporate ServicesA3
- Portfolio OrchestratorReal Estate PortfolioA2
- Records OrchestratorRecords & Information ManagementA2
- Travel & Expense OrchestratorTravel & ExpenseA3
- Executive Support OrchestratorExecutive SupportA3
- Fleet & Asset OrchestratorFleet & AssetsA3
+ 12 more on this desk
Does the work
Workflow
Doing the work: lines, stations, and live units moving through them.
Receives
Live units of work entering at the first station of a line.
Emits
Cleared work, posted evidence, and holds when a unit leaves the envelope.
tasks 24h
102,968
in flight
3054
held
5
gates
0
- Training Compliance AgentEnvironment Health & SafetyA1
- Privacy Redaction AgentRecords & Information ManagementA2
- Portfolio Scenario AgentReal Estate PortfolioA2
- Reimbursement AgentTravel & ExpenseA4
- Energy & Utilities AgentFacilities & WorkplaceA4
- Service Level AgentCorporate ServicesA4
+ 41 more on this desk
Processes at scale
AI GBS
Repeatable transaction processing run once for the whole enterprise.
Receives
Repeatable transactions handed off from every function on the same spine.
Emits
Settled transactions, a cost per unit, and exceptions back to the owning desk.
tasks 24h
34,656
in flight
880
held
2
gates
0
- Classification AgentRecords & Information ManagementA2
- Cost Allocation AgentCorporate ServicesA4
- Traveler Duty-of-Care AgentTravel & ExpenseA4
- Registration AgentMeetings & EventsA3
- Event Brief AgentMeetings & EventsA3
- Workplace Experience AgentFacilities & WorkplaceA4
+ 7 more on this desk
Human lanes
Where the conductor stops and asks a person
The conductor does not decide everything. Materiality routes a unit to a named human role, and the clock keeps running while it waits.
Function Leader
Critical
Blast radius or value beyond what any agent in this function may commit.
waiting
0
oldest
--
- Nothing waiting in this lane right now.
Process Owner
High
A policy exception inside the function, or a gate the agent is not rated for.
waiting
1
oldest
75h 12m
Approver
Medium
Routine four-eyes on a commitment the agent has already prepared.
waiting
8
oldest
12h 53m
No person required
Low
Inside the envelope. Cleared by the agent and sampled after the fact.
waiting
56
oldest
17h 18m
Walk one unit
Follow the single piece of work with the most at stake
Diagrams argue. A unit proves. Step through the actual route this unit is taking, station by station, and read the evidence written at each action.
Continuity plan at review
Amara Muller · raised by Clara Sandoval · $1.5m at stake · touches 131 downstream things if it goes wrong.
The route
Pull dependencies
clearedBusiness Impact Analysis Agent handled this station and released the unit onward. Design dwell here is 10h 30m against an SLA of 16h 8m.
Owned by
Business Impact Analysis Agent
Layer
workflow
Dwell vs SLA
10h 30m / 16h 8m
Evidence trail recorded so far
4 entries. Written when an action is taken, not when a station is passed.
- -4512mBusiness Impact Analysis Agent Cleared pull dependenciesevidence: Inputs, rule version and output hash written to the evidence log
- -3384mDependency Mapping Agent Cleared impact analysisevidence: Inputs, rule version and output hash written to the evidence log
- -2256mPlan Maintenance Agent Cleared draft planevidence: Inputs, rule version and output hash written to the evidence log
- -1128mDirector, Business Continuity Holding at reviewevidence: Inputs, rule version and output hash written to the evidence log
SLA breached by 3h
Trace a different unit
The walk above always picks the unit in administration with the most at stake right now.
What this view is and is not
Every count, agent, station, gate and unit on this page is read from the live records for Administration. The moving packets in the diagram are a visual weighting of that same distribution, not a live message bus: they show where volume goes, not individual transactions in real time. The human lanes are the routing rule, not a staffing model. Chief Administrative Officer remains accountable for this function whatever the conductor clears.