Function cockpit
Administration
Agents protect executive attention. Humans decide what deserves it.
Phase: Phase 3 — Functional orchestration
Run executive and workplace services as a coordinated attention system: scheduling, travel, expense evidence, records and facilities routing are agent work; executive prioritization, sensitive relationships and safety remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% administrative-capacity release, mostly through reduced coordination and rekeying
Accountable human
Chief Administrative Officer
CoS agent: Administration Chief of Staff
Cost to serve per unit including inference, and where the capacity went
Unit economics
What a unit of Administration work costs to serve
Cost per unit is stated after inference, not before it. Model spend, retrieval, evaluation and the human review time that agents still trigger are all inside the number. A cost-per-unit figure that excludes inference is a marketing number.
Units per week
98,948
Cost to serve / wk
$1.2M
was $3.4M
Run-rate saving
$115.6M
annualized at current volume
Inference spend / wk
$269K
23% of cost to serve
Capacity released
209.8 FTE
584 → 374 on the work
Cost to serve by sub-function
Before and after, per unit, with the inference component shown separately.
| Sub-function | Units / wk | Cost / unit before | Cost / unit now | Of which inference | Change | Weekly delta |
|---|---|---|---|---|---|---|
| Facilities & Workplace | 10,173 | $34 | $8.41 | $1.86 | -75% | $260K |
| Real Estate Portfolio | 105 | $395 | $183 | $27 | -54% | $22K |
| Travel & Expense | 11,114 | $16 | $4.50 | $1.32 | -73% | $132K |
| Executive Support | 13,854 | $51 | $18 | $3.36 | -65% | $456K |
| Meetings & Events | 9,951 | $30 | $12 | $3.43 | -60% | $179K |
| Records & Information Management | 11,847 | $41 | $18 | $3.97 | -55% | $266K |
| Fleet & Assets | 10,369 | $39 | $11 | $2.74 | -72% | $290K |
| Environment Health & Safety | 8,482 | $21 | $8.57 | $1.85 | -60% | $107K |
| Business Continuity | 6,106 | $39 | $14 | $3.15 | -64% | $151K |
| Corporate Services | 7,137 | $27 | $8.18 | $2.43 | -70% | $135K |
| Hospitality & Reception | 9,810 | $33 | $10 | $2.46 | -69% | $225K |
| Total | 98,948 | $3.4M | $1.2M | $269K | -66% | $2.2M |
Inference is a variable cost that scales with volume, unlike the headcount it replaced. If volume doubles, the inference column doubles. That is the honest trade being made here.
Where the released capacity went
Capacity that is not redeployed is not a saving, it is a rounding error waiting to be re-hired.
Facilities & Workplace
57.4 → 28.9 FTE
Redeployed into customer-facing escalation ownership.
Real Estate Portfolio
9.3 → 6.3 FTE
Redeployed into exception judgment and supplier relationship work.
Travel & Expense
35.9 → 23.0 FTE
Redeployed into customer-facing escalation ownership.
Executive Support
45.9 → 27.5 FTE
Redeployed into cross-function process redesign.
Meetings & Events
60.3 → 43.0 FTE
Redeployed into customer-facing escalation ownership.
Records & Information Management
67.7 → 41.0 FTE
Redeployed into control design and independent testing.
Fleet & Assets
55.3 → 34.4 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.
Environment Health & Safety
72.7 → 49.6 FTE
Redeployed into agent supervision, calibration and coaching.
Business Continuity
61.2 → 46.7 FTE
Redeployed into cross-function process redesign.
Corporate Services
38.4 → 26.1 FTE
Redeployed into agent supervision, calibration and coaching.
Hospitality & Reception
80.1 → 47.9 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.