Function cockpit
Administration
Agents protect executive attention. Humans decide what deserves it.
Phase: Phase 3 — Functional orchestration
Run executive and workplace services as a coordinated attention system: scheduling, travel, expense evidence, records and facilities routing are agent work; executive prioritization, sensitive relationships and safety remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% administrative-capacity release, mostly through reduced coordination and rekeying
Accountable human
Chief Administrative Officer
CoS agent: Administration Chief of Staff
Cost to serve per unit including inference, and where the capacity went
Unit economics
What a unit of Administration work costs to serve
Cost per unit is stated after inference, not before it. more
Units per week
98,948
Cost to serve / wk
$1.2M
was $3.4M
Run-rate saving
$115.6M
annualized at current volume
Inference spend / wk
$269K
23% of cost to serve
Capacity released
209.8 FTE
584 → 374 on the work
Cost to serve by sub-function
Before and after, per unit, with the inference component shown separately.
| Sub-function | Units / wk | Cost / unit before | Cost / unit now | Of which inference | Change | Weekly delta |
|---|---|---|---|---|---|---|
| Facilities & Workplace | 10,173 | $34 | $8.41 | $1.86 | -75% | $260K |
| Real Estate Portfolio | 105 | $395 | $183 | $27 | -54% | $22K |
| Travel & Expense | 11,114 | $16 | $4.50 | $1.32 | -73% | $132K |
| Executive Support | 13,854 | $51 | $18 | $3.36 | -65% | $456K |
| Meetings & Events | 9,951 | $30 | $12 | $3.43 | -60% | $179K |
| Records & Information Management | 11,847 | $41 | $18 | $3.97 | -55% | $266K |
| Fleet & Assets | 10,369 | $39 | $11 | $2.74 | -72% | $290K |
| Environment Health & Safety | 8,482 | $21 | $8.57 | $1.85 | -60% | $107K |
| Business Continuity | 6,106 | $39 | $14 | $3.15 | -64% | $151K |
| Corporate Services | 7,137 | $27 | $8.18 | $2.43 | -70% | $135K |
| Hospitality & Reception | 9,810 | $33 | $10 | $2.46 | -69% | $225K |
| Total | 98,948 | $3.4M | $1.2M | $269K | -66% | $2.2M |
Inference is a variable cost that scales with volume, unlike the headcount it replaced. more
Where the released capacity went
Capacity that is not redeployed is not a saving, it is a rounding error waiting to be re-hired.
Facilities & Workplace
57.4 → 28.9 FTE
Redeployed into customer-facing escalation ownership.
Real Estate Portfolio
9.3 → 6.3 FTE
Redeployed into exception judgment and supplier relationship work.
Travel & Expense
35.9 → 23.0 FTE
Redeployed into customer-facing escalation ownership.
Executive Support
45.9 → 27.5 FTE
Redeployed into cross-function process redesign.
Meetings & Events
60.3 → 43.0 FTE
Redeployed into customer-facing escalation ownership.
Records & Information Management
67.7 → 41.0 FTE
Redeployed into control design and independent testing.
Fleet & Assets
55.3 → 34.4 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.
Environment Health & Safety
72.7 → 49.6 FTE
Redeployed into agent supervision, calibration and coaching.
Business Continuity
61.2 → 46.7 FTE
Redeployed into cross-function process redesign.
Corporate Services
38.4 → 26.1 FTE
Redeployed into agent supervision, calibration and coaching.
Hospitality & Reception
80.1 → 47.9 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.