AI GBS tower · R2R
Record-to-Report Tower
Close and control: journals, reconciliations, intercompany, consolidation and the disclosure pack.
fed by RevOps · Finance · Admin · AI GBS
Tx / week
87,512
Touchless
72%
Cost / tx
$13.09
was $37.12
Saving / yr
$109.4M
at current volume
Health
Is this tower holding
Four readings with a printed rule behind each. Attainment is only a commitment where a signed service level sits behind it.
SLA attainment
91%
below the 95% floor
Signed commitments
3
attainment has a counterparty and a penalty
Feeder base
4 functions
broad enough that unit cost is not hostage to one feeder
Governed feeder work
2 of 9
the rest run under a general standard, not a versioned rule
Operations
What the tower is running
The queues on the floor right now, where the money goes once inference is separated out, and the lanes carrying work in.
Queues running now
Work waiting inside the tower, and whether each queue is still inside its service window.
Cost to serve, after inference
The tower's unit cost is stated with model spend inside it, not alongside it.
Before
$37.12
per transaction, prior operating model
Now
$13.09
per transaction, all-in
Inference component
$2.92
22% of the current unit cost
Headcount before
376 FTE
Headcount now
247 FTE
Weekly cost avoided
$2.1M
volume held constant
Lanes into this tower
Every function line that pushes volume into the shared spine, with its own touchless rate and unit cost.
| Function | Sub-function | Line | Tx / wk | Touchless | Cost / tx |
|---|---|---|---|---|---|
| AI GBS & Global Business Services | Cost-to-Serve Management | GB11B | 8,122 | 88% | $2.85 |
| Revenue Operations | Revenue Recognition Interlock | RO6B | 8,025 | 67% | $17.32 |
| Finance | Record-to-Report & Close | FI4C | 7,952 | 82% | $10.56 |
| AI GBS & Global Business Services | R2R Control Tower | GB4A | 7,935 | 89% | $12.97 |
| Finance | Tax | FI7B | 7,327 | 68% | $14.85 |
| Finance | Treasury & Cash | FI6C | 7,032 | 74% | $12.26 |
| Administration | Records & Information Management | AD6C | 6,847 | 62% | $18.15 |
| AI GBS & Global Business Services | R2R Control Tower | GB4B | 6,463 | 91% | $12.97 |
| Revenue Operations | Revenue Recognition Interlock | RO6C | 6,159 | 69% | $17.32 |
| Finance | Tax | FI7A | 6,008 | 65% | $14.85 |
| Finance | Finance Systems | FI11A | 5,579 | 78% | $12.48 |
| Finance | Treasury & Cash | FI6A | 5,348 | 76% | $12.26 |
| AI GBS & Global Business Services | R2R Control Tower | GB4C | 5,336 | 83% | $12.97 |
| Finance | Record-to-Report & Close | FI4B | 4,538 | 89% | $10.56 |
| Finance | Internal Controls & Audit Interlock | FI8B | 4,053 | 84% | $14.87 |
| Finance | Treasury & Cash | FI6B | 3,944 | 77% | $12.26 |
| Finance | Internal Controls & Audit Interlock | FI8A | 3,827 | 81% | $14.87 |
| Finance | Internal Controls & Audit Interlock | FI8C | 3,393 | 78% | $14.87 |
| Revenue Operations | Revenue Recognition Interlock | RO6A | 3,206 | 68% | $17.32 |
| Administration | Records & Information Management | AD6B | 2,514 | 69% | $18.15 |
| Administration | Records & Information Management | AD6A | 2,484 | 71% | $18.15 |
| Finance | Finance Systems | FI11B | 1,819 | 75% | $12.48 |
| Finance | Record-to-Report & Close | FI4A | 916 | 82% | $10.56 |
| AI GBS & Global Business Services | R2R Control Tower | GB4D | 14 | 66% | $12.97 |
Sub-functions feeding this tower
Each keeps its own estate rating. A weak feeder is a weak tower input, no matter how good the tower is.
Revenue Recognition Interlock
Revenue Operations
Record-to-Report & Close
Finance
Treasury & Cash
Finance
Tax
Finance
Internal Controls & Audit Interlock
Finance
Finance Systems
Finance
Records & Information Management
Administration
R2R Control Tower
AI GBS & Global Business Services
Cost-to-Serve Management
AI GBS & Global Business Services
Actions
What this tower is asking a person to do
Ordered by size. Each figure is a live count from this tower's own queue and breach records.
Items waiting on a person
evidence to read, holds to release, aged exceptions
Items past the service window
already outside the committed clock
Breaches not yet closed
nothing outstanding against this tower
Feeder sub-functions ungoverned
no ratified position, policy or workflow chain
Live observability
The commitments behind the number, and every miss against them
A tower dashboard that shows only attainment is a marketing surface. This is the signed commitment, who it was made to, what a miss costs, and every miss on record.
Signed service levels
3 commitments with a named counterparty
committed to Finance · attained
A late close returns 10% of the monthly tower charge, the largest single credit on the estate, because a late close moves an external reporting date.
committed to Finance · attained
Below 99.9% returns 3% of the monthly charge. Notified maintenance windows are excluded, which is generous to the provider.
committed to Finance · review-overdue
No clause. The reconciliation ledger already shows unowned breaks, and no consequence was ever attached to leaving them unowned.
Misses on record
0 breaches · 0 still open
No breach is recorded against this tower. With no signed service level there is nothing to breach, so read this as an absence of commitments rather than an absence of misses.
Is policy and strategy coming to fruition
Does the intent above this tower reach the transactions inside it
A tower executes; it does not decide. Counted per feeder sub-function, where each step only counts if the step before it did.
Governance chain on the feeder base
2 of 9 feeder sub-functions carry the full chain
Ratified position
2
a stance the leadership signed, not a draft
…and an active policy
2
a rule in force, with a version and an approver
…reaching a live workflow
2
the rule reaches something that actually runs
7 of the 9 feeder sub-functions routing work into this tower are executing at volume without the full chain behind them. They are held to a general standard rather than a rule with a version and an approver.
What this page is, and what it is not
Every reading is computed live from this tower's own records, which makes it exact and makes it narrow. Volumes, unit costs and attainment are modeled: none has been reconciled against an enterprise resource planning system, a payroll register or a service management tool. Attainment without a signed service level beside it is an internal reading, and this page labels it as one rather than presenting it as a commitment.