Function cockpit
Administration
Agents protect executive attention. Humans decide what deserves it.
Phase: Phase 3 — Functional orchestration
Run executive and workplace services as a coordinated attention system: scheduling, travel, expense evidence, records and facilities routing are agent work; executive prioritization, sensitive relationships and safety remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% administrative-capacity release, mostly through reduced coordination and rekeying
Accountable human
Chief Administrative Officer
CoS agent: Administration Chief of Staff
Autonomy, trust, and throughput at a glance
Health
Is this function holding
Four readings with a printed rule behind each, then the outcome measures the function is judged on. A reading without a rule is decoration.
Autonomy against target
73%
11 points short of the 84% target
Trust score
87
at or above the 85 floor for a rung promotion
Touchless rate
77%
23% of items still take a person somewhere in the run
Override rate
5%
people are agreeing with the agents on the overwhelming majority of calls
Scheduling latency
-86%9min
Request to confirmed meeting
Unresolved actions
-4831items
Meeting commitments past their due date
Booking compliance
+997%
Travel booked inside policy at point of transaction
Expense exceptions
-3.42.1%
Claims requiring human adjudication
Records retention health
+299%
Governed records with a valid retention state
Operations
What the function is running
The roster and where it sits on the ladder, the split between what runs alone and what a person still signs, and a slice of the floor as it stands.
Where this roster sits on the autonomy ladder
A0 assisted through A4 autonomous. Moving an agent up a rung is a governance decision, not a config change.
Agents
10
Active now
10
Tasks / 24h
8,546
Mean success
95%
Work mix, as it stands
How the function's volume divides between the agents and the people.
Runs end to end without a person
77%
cleared inside the ceiling, no queue, no signature
A person reads it before it clears
18%
evidence posted, a named reviewer signs
A person reverses the agent
5%
the agent proposed, the human decided otherwise
Capacity released
30-50% administrative-capacity release, mostly through reduced coordination and rekeying
What runs without a person
Committed to autonomy inside a defined ceiling.
- Calendar conflict resolution and meeting scheduling
- Room, travel and itinerary search within policy limits
- Compliant booking and receipt classification
- Meeting packs, minutes and action tracking
- Records tagging and facilities-ticket routing
What stays with people
Judgment, accountability, and anything a regulator would ask a human about.
- Executive prioritization and calendar trade-offs
- Sensitive invitations and relationship judgment
- Nonstandard or security-sensitive travel
- Records disposition and retention exceptions
- Major facilities commitments and emergency decisions
On the floor right now
A slice of live work. The full board carries every item.
- ADM-2214Awaiting human
Security review — executive itinerary
Book · Corporate security · 2h 12m old · $11.4K
- ADM-2215Complete
Disruption rebooking — hub cancellation
Support · Admin CoS · 1h 4m old · 14 travelers
- ADM-2216Escalated
Records hold conflict — bulk deletion request
Close · Records officer · 4h 48m old · 4,120 records
- ADM-2217Drafted
Board meeting pack assembly — September
Coordinate · Executive assistant · 4h 0m old · 9 sections
- ADM-2218Autonomous
Calendar reconciliation — executive team
Coordinate · Admin CoS · 18m old · 86 meetings
- ADM-2219Awaiting human
Duplicate expense cluster — two cost centers
Close · Finance controls · 3h 16m old · $18.2K
Actions
What this function is asking a person to do
Ordered by size. Each figure is a live count from this function's own work and governance records, not a target.
3
Items awaiting a person
queued against a named human, clock running
1
Governance decisions pending
an agent stopped at a gate and asked
0
Items older than 48 hours
on the floor long enough to be a problem
0
Agents below 80 confidence
running, but not at a level that supports a promotion
Brakes available right now
What a named human can pull today to stop this function, without waiting for an engineer.
- Exposure of executive location or itinerary
- Unauthorized visitor granted site access
- Repeated booking error affecting an executive
- Records-policy violation or premature deletion
- Sensitive meeting content routed outside its audience
Live observability
What has actually been decided, and where each agent stops
A dashboard that shows only outcomes hides the decisions that produced them. This is the governance record as written, and the ceiling every agent is held to.
Governance record
Most recent first. Each entry names the actor and the call.
Disruption rebooking completed autonomously
Auto-executedTravel Agent rebooked 14 travelers affected by a hub cancellation within policy, notified each traveler and preserved original cost centers.
notify · Travel Agent · materiality low
Security-sensitive itinerary held
PendingTravel Agent assembled an itinerary to a listed destination. Booking held pending security review; alternative routings and risk notes are attached.
approval · Corporate security · materiality high
Expense duplicate pattern reported
Auto-executedExpense Agent identified nine claims matching prior submissions across two cost centers and routed the pattern to the Finance controls desk.
oversight · Expense Agent · materiality medium
Records deletion request blocked
ContainedRecords Agent blocked a bulk deletion request covering records under an active legal hold and routed the request to the records officer with the hold reference.
escalation · Records Agent · materiality high
Escalation ceilings
Past the line the agent stops and hands the decision to the named human with the evidence attached.
- A3
Administration Chief of Staff
Ceiling: Coordination only — no commitment authority on behalf of an executive
Then: Any calendar displacement affecting an external commitment routes to the executive assistant.
- A3
Executive Calendar Agent
Ceiling: Internal meetings only; external commitments need confirmation
Then: Displacing an existing external commitment always requires human confirmation.
- A3
Meeting Lifecycle Agent
Ceiling: Approved distribution lists only
Then: Confidential meeting content is never distributed beyond its named audience.
- A3
Travel Agent
Ceiling: Bookings up to $5,000 within published travel policy
Then: Travel above $5,000, or to a listed security-sensitive destination, requires human approval.
- A3
Expense Agent
Ceiling: Policy-compliant claims only; exceptions route to Finance
Then: Suspected duplicate or policy breach routes to the Finance controls desk.
Is policy and strategy coming to fruition
Does the intent above this function reach the work inside it
Counted per sub-function, where each step only counts if the step before it did. A policy that never reaches a running workflow has not landed, however well it reads.
Chain from stance to transaction
6 of 11 sub-functions carry a ratified position, an active policy and a live workflow
Ratified position
6
of 11 sub-functions — a stance the leadership signed, not a draft
...and an active policy
6
a rule in force, with a version and an approver
...reaching a live workflow
6
the rule reaches something that actually runs
...and landing in a GBS tower
4
the run is executed on the shared transaction spine
5 of the 11 sub-functions are executing at volume without the full chain behind them. They run to a general standard rather than to a rule with a version and an approver, and the gap first appears at the position step.
What this page is, and what it is not
Every reading here is computed live from this function's own records, which makes it exact and makes it narrow. Volumes, unit costs, autonomy and trust are modeled: none has been reconciled against an enterprise resource planning system, a service management tool or a payroll register. Read the outcome measures as the shape of the argument, not as an audited result.
Enterprise platforms already support calendar coordination, receipt processing, policy validation, records routing and cross-system administrative workflows. Navan is cited as combining booking, expense and corporate-card controls, including policy checks at the point of transaction. These examples establish practical feasibility but not an average outcome; released capacity should improve executive leverage rather than automatically trigger reductions.