Zoom 3 of 3 — line
Supplier Performance Review
Analytical line · Administration · Corporate Services
Runs when: Runs analytical. Starts when a leader asks the question.
74
units a week
66%
touchless
5
stations
5.9d
timetable
5.0d
actual
-15%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Pull SLA data
Workflowrun by Service Catalog Agent
dwell 517msla 1169mqueued 6 - 02
Score
Workflowrun by Request Triage Agent
dwell 131msla 270mqueued 7 - 03
Draft findings
Workflowrun by Supplier Performance Agent
dwell 181msla 421mqueued 15 - 04
Review
Policyrun by Director, Corporate Services
Gate: Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Corporate Services
dwell 1308msla 1871mqueued 7 run by Service Level Agent
dwell 421msla 703mqueued 32
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| AD10B-1000 | Service request at score Priya Kowalski | Cost Allocation Agent agent | $1.5m | In flight | 2h 41m / 4h 30m |
| AD10B-1007 | Service request at pull sla data Daniel Duarte | Service Level Agent agent | $706k | In flight | 14h 43m / 19h 29m |
| AD10B-1018 | Service request at issue actions Ethan Nakamura | Corporate Services Policy Agent agent | $861k | Evidence posted | 18h 3m / 11h 43m |
| AD10B-1022 | Service request at review Anika Duarte | Cost Allocation Agent agent | $2.4m | In flight | 1d 16h / 1d 7h |