Function cockpit
Information Technology
Agents resolve, provision and remediate. Humans hold cyber and change authority.
Phase: Phase 4 — Governed autonomy
Run service, identity and infrastructure as a self-healing estate: classification, routine resolution, approved provisioning, telemetry correlation and patch staging are agent work; privileged access, architecture and major incident command remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% reduction in routine service effort, with sustained human investment in architecture and cyber
Accountable human
Chief Information Officer
CoS agent: IT Chief of Staff
Every workflow drawn as a line with its stations and live trains
Line map
Information Technology as a running network
Every workflow is a line. Every stage is a station. Every live piece of work is a train on that line. Diamonds are control gates. Filled squares run inside AI GBS. Click any line to walk it station by station.
Lines running
33
Stations
195
Control gates
34
stations a unit cannot pass without clearing a rule
Interchanges
11
handoffs to another function
Behind timetable
21 of 33
actual cycle time above design
Owns ticket work end to end inside Information Technology. Runs 3 lines across 17 stations, drains the repeatable share into the IT tower, and holds 1 human gates.
Owns access request work end to end inside Information Technology. Runs 3 lines across 19 stations, drains the repeatable share into the IT tower, and holds 2 human gates.
Owns device work end to end inside Information Technology. Runs 3 lines across 19 stations, drains the repeatable share into the IT tower, and holds 2 human gates.
Owns infrastructure change work end to end inside Information Technology. Runs 3 lines across 16 stations, drains the repeatable share into the IT tower, and holds 3 human gates.
Owns network change work end to end inside Information Technology. Runs 3 lines across 19 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
Owns application change work end to end inside Information Technology. Runs 3 lines across 19 stations, drains the repeatable share into the IT tower, and holds 3 human gates.
Owns alert work end to end inside Information Technology. Runs 3 lines across 21 stations, drains the repeatable share into the AI-OPS tower, and holds 6 human gates.
Owns pipeline run work end to end inside Information Technology. Runs 3 lines across 17 stations, drains the repeatable share into the DATA-ANALYTICS tower, and holds 3 human gates.
Owns license position work end to end inside Information Technology. Runs 3 lines across 15 stations, drains the repeatable share into the IT tower, and holds 5 human gates.
Owns change record work end to end inside Information Technology. Runs 3 lines across 19 stations, drains the repeatable share into the IT tower, and holds 3 human gates.
Owns cost line work end to end inside Information Technology. Runs 3 lines across 14 stations, drains the repeatable share into the IT tower, and holds 3 human gates.