Zoom 3 of 3 — line
Password Reset
Transactional line · Information Technology · Service Desk
Runs when: Runs transactional. Starts when an upstream system posts an event.
2857
units a week
94%
touchless
5
stations
23.2h
timetable
18.6h
actual
-20%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Request
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 44msla 83mqueued 11 - 02
Verify identity
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 57msla 83mqueued 29 - 03
Reset
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 153msla 280mqueued 10 - 04
Notify
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 125msla 280mqueued 3 - 05
Log
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 142msla 205mqueued 6
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| IT1B-1003 | Ticket at notify Pierre Achebe | IT spine gbs | $44k | In flight | 39m / 4h 40m |
| IT1B-1009 | Ticket at notify Wren Tanaka | Director, Service Desk human | $16k | Human hold | 2h 44m / 4h 40m |
| IT1B-1018 | Ticket at request Hiro Mensah | IT spine gbs | $59k | In flight | 7m / 1h 23m |
| IT1B-1024 | Ticket at log Simon Novak | IT spine gbs | $23k | Auto-cleared | 1h 23m / 3h 25m |
| IT1B-1029 | Ticket at request Oscar Farouk | IT spine gbs | $81k | In flight | 37m / 1h 23m |
| IT1B-1036 | Ticket at request Nadia Okafor | IT spine gbs | $48k | Evidence posted | 1h 32m / 1h 23m |
| IT1B-1048 | Ticket at reset Victor Ferreira | Director, Service Desk human | $85k | Human hold | 1h 53m / 4h 40m |
| IT1B-1054 | Ticket at reset Zara Petrov | IT spine gbs | $20k | In flight | 6h 15m / 4h 40m |