Zoom 3 of 3 — line
Password Reset
Transactional line · Information Technology · Service Desk
Runs when: Runs transactional. Starts when an upstream system posts an event.
2857
units a week
94%
touchless
5
stations
23.2h
timetable
18.6h
actual
-20%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Request
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 44msla 83mqueued 11 - 02
Verify identity
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 57msla 83mqueued 29 - 03
Reset
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 153msla 280mqueued 10 - 04
Notify
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 125msla 280mqueued 3 - 05
Log
AI GBS AI GBS depotrun by Intake & Classification Agent
dwell 142msla 205mqueued 6
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| IT1B-1003 | Ticket at notify Pierre Achebe | IT spine gbs | $44k | In flight | 39m / 4h 40m |
| IT1B-1009 | Ticket at notify Wren Tanaka | Director, Service Desk human | $16k | Human hold | 2h 44m / 4h 40m |
| IT1B-1018 | Ticket at request Hiro Mensah | IT spine gbs | $59k | In flight | 7m / 1h 23m |
| IT1B-1024 | Ticket at log Simon Novak | IT spine gbs | $23k | Auto-cleared | 1h 23m / 3h 25m |
| IT1B-1029 | Ticket at request Oscar Farouk | IT spine gbs | $81k | In flight | 37m / 1h 23m |
| IT1B-1036 | Ticket at request Nadia Okafor | IT spine gbs | $48k | Evidence posted | 1h 32m / 1h 23m |
| IT1B-1048 | Ticket at reset Victor Ferreira | Director, Service Desk human | $85k | Human hold | 1h 53m / 4h 40m |
| IT1B-1054 | Ticket at reset Zara Petrov | IT spine gbs | $20k | In flight | 6h 15m / 4h 40m |