Zoom 3 of 3 — line
Network Incident
Transactional line · Information Technology · Network
Runs when: Runs transactional. Starts when a request lands in the queue.
6075
units a week
83%
touchless
6
stations
25.8h
timetable
21.2h
actual
-18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect
AI GBS AI GBS depotrun by Network Orchestrator
dwell 84msla 99mqueued 7 - 02
Correlate
AI GBS AI GBS depotrun by Topology Monitoring Agent
dwell 136msla 274mqueued 3 - 03
Auto-remediate known
AI GBS AI GBS depotrun by Performance Agent
dwell 59msla 73mqueued 24 - 04
Escalate
Policyrun by Director, Network Services
Gate: Held for a named human when the unit exceeds the network change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Network Services
dwell 357msla 728mqueued 0 - 05
Restore
Workflowrun by Segmentation Agent
dwell 86msla 135mqueued 13 - 06
Post-mortem
Workflowrun by Network Policy Agent
dwell 96msla 228mqueued 25
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| IT5A-1005 | Network change at escalate Simon Kowalski | Director, Network Services human | $88k | Human hold | 8h 34m / 12h 8m |
| IT5A-1013 | Network change at detect Anika Sandoval | GBS spine gbs | $40k | Evidence posted | 3h 17m / 1h 39m |
| IT5A-1016 | Network change at post-mortem Amara Haddad | Segmentation Agent agent | $56k | Auto-cleared | 2h 27m / 3h 48m |
| IT5A-1025 | Network change at auto-remediate known Idris Voss | GBS spine gbs | $81k | In flight | 1h 56m / 1h 13m |