Zoom 3 of 3 — line
Network Incident
Transactional line · Information Technology · Network
Runs when: Runs transactional. Starts when a request lands in the queue.
6075
units a week
83%
touchless
6
stations
25.8h
timetable
21.2h
actual
-18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect
AI GBS AI GBS depotrun by Network Orchestrator
dwell 84msla 99mqueued 7 - 02
Correlate
AI GBS AI GBS depotrun by Topology Monitoring Agent
dwell 136msla 274mqueued 3 - 03
Auto-remediate known
AI GBS AI GBS depotrun by Performance Agent
dwell 59msla 73mqueued 24 - 04
Escalate
Policyrun by Director, Network Services
Gate: Held for a named human when the unit exceeds the network change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Network Services
dwell 357msla 728mqueued 0 - 05
Restore
Workflowrun by Segmentation Agent
dwell 86msla 135mqueued 13 - 06
Post-mortem
Workflowrun by Network Policy Agent
dwell 96msla 228mqueued 25
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| IT5A-1005 | Network change at escalate Simon Kowalski | Director, Network Services human | $88k | Human hold | 8h 34m / 12h 8m |
| IT5A-1013 | Network change at detect Anika Sandoval | GBS spine gbs | $40k | Evidence posted | 3h 17m / 1h 39m |
| IT5A-1016 | Network change at post-mortem Amara Haddad | Segmentation Agent agent | $56k | Auto-cleared | 2h 27m / 3h 48m |
| IT5A-1025 | Network change at auto-remediate known Idris Voss | GBS spine gbs | $81k | In flight | 1h 56m / 1h 13m |