Sub-function
Change & Release
Owns change record work end to end inside Information Technology. more
Estate rating
A
79 / 100
Pre-approved standard changes flow through with no human at all. more
Agents
8
Lines
3
Units / wk
10,079
Timetable vs actual
5.6h → 5.8h
Cost / unit
$9.48
was $37
Run-rate saving
$14.6M
annualized at this volume
The 8 agents running this sub-function
Grouped by what they are for, not by where they sit. more
Change Orchestrator
Owns the change & release lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Director, Change Management when the unit falls outside the decision envelope or confidence drops below the floor.
Change Intake Agent
Runs the repeatable portion of change & release inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Change Management when the unit falls outside the decision envelope or confidence drops below the floor.
Change Board Prep Agent
Runs the repeatable portion of change & release inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Change Management when the unit falls outside the decision envelope or confidence drops below the floor.
Risk Scoring Agent
Executes the change & release step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Change Management when the unit falls outside the decision envelope or confidence drops below the floor.
Implementation Verification Agent
Executes the change & release step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Change Management when the unit falls outside the decision envelope or confidence drops below the floor.
Conflict Detection Agent
Watches change & release continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A4 · escalates to Escalates to Director, Change Management when the unit falls outside the decision envelope or confidence drops below the floor.
Change Policy Agent
Holds the rules that bind every other agent in change & release. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Change & Release Challenger Agent
Adversarial reviewer for change & release. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into control design and independent testing.
Lines running in this sub-function
Each line is a workflow. more
Strategy positions this sub-function holds
An agent that only executes is a robot. more
Change & Release Operating Position
Supersededv2Should change record work stay in the shared transaction spine, or come back inside the function where the context lives?
Hold the ceiling at A4 for change & release. more
confidence
77%
The challenge — Change & Release Challenger Agent
Change & Release Challenger Agent argues the recommendation leans on 2 quarters of data from a period with no volume shock. more
Break conditions
- ·Override rate rises above 8 percent for two consecutive months
- ·Cost per change record stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No independent test of the control evidence behind the touchless rate
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $890k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $438k to build controls | Override rate is 6 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $436k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. more
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| IT10-POL-200 | Change & Release Decision Envelope Agents in this lane may act without a human when the change record sits inside the stated value, risk and confidence envelope. more binds 4 agents · Global · EU | envelope | Change Policy Agent | Director, Change Management | v1.0 | Active |
| IT10-POL-201 | Change & Release Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more binds 4 agents · LATAM · US | evidence | Change Policy Agent | Director, Change Management | v2.1 | Active |
| IT10-POL-202 | Change & Release Escalation Rule Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more binds 4 agents · EU · UK · US | escalation | Change Policy Agent | Director, Change Management | v5.4 | Active |