Function cockpit
Information Technology
Agents resolve, provision and remediate. Humans hold cyber and change authority.
Phase: Phase 4 — Governed autonomy
Run service, identity and infrastructure as a self-healing estate: classification, routine resolution, approved provisioning, telemetry correlation and patch staging are agent work; privileged access, architecture and major incident command remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% reduction in routine service effort, with sustained human investment in architecture and cyber
Accountable human
Chief Information Officer
CoS agent: IT Chief of Staff
Eleven decomposed sub-functions, each with its own estate rating
Sub-functions
Information Technology, decomposed
Nobody automates a function. more
Autonomy ceiling range
82%→93%
The binding constraint here is Network — capped at 82%.
Detection and known-fault remediation run without a human. more
Service Desk Orchestrator · human owner Director, Service Desk
estate rating
Owns ticket work end to end inside Information Technology. more
The single highest-volume agentic surface in IT. Classification, knowledge retrieval and self-service resolution need no human at all below the escalation line.
Units / wk
10,897
Agents
8
Lines
3
Cost / unit
$12
was $45
Identity Orchestrator · human owner Director, Identity & Access Management
estate rating
Owns access request work end to end inside Information Technology. more
Standard joiner and leaver flows are fully touchless and faster than any human process. more
Units / wk
18,004
Agents
9
Lines
3
Cost / unit
$5.19
was $18
End-User Compute Orchestrator · human owner Director, Workplace Technology
estate rating
Owns device work end to end inside Information Technology. more
Imaging, enrollment and patching are deterministic and reversible. more
Units / wk
2,229
Agents
8
Lines
3
Cost / unit
$9.30
was $29
Infrastructure Orchestrator · human owner Director, Cloud Infrastructure
estate rating
Owns infrastructure change work end to end inside Information Technology. more
Scaling, waste detection and restore verification are automated inside a spend envelope. more
Units / wk
4,830
Agents
8
Lines
3
Cost / unit
$8.01
was $26
Network Orchestrator · human owner Director, Network Services
estate rating
Owns network change work end to end inside Information Technology. more
Detection and known-fault remediation run without a human. more
Units / wk
10,430
Agents
8
Lines
3
Cost / unit
$13
was $49
Application Management Orchestrator · human owner Director, Application Services
estate rating
Owns application change work end to end inside Information Technology. more
Health monitoring and known-fault remediation are agentic. more
Units / wk
18,878
Agents
8
Lines
3
Cost / unit
$8.82
was $29
Security Operations Orchestrator · human owner Director, Security Operations
estate rating
Owns alert work end to end inside Information Technology. more
Triage, enrichment and in-policy containment run in seconds because speed is the control. more
Units / wk
10,535
Agents
9
Lines
3
Cost / unit
$5.44
was $19
Data Platform Orchestrator · human owner Director, Data Platform
estate rating
Owns pipeline run work end to end inside Information Technology. more
Pipeline recovery and backfill are automated and idempotent. more
Units / wk
12,883
Agents
8
Lines
3
Cost / unit
$5.56
was $19
Asset Orchestrator · human owner Director, IT Asset Management
estate rating
Owns license position work end to end inside Information Technology. more
Discovery, reconciliation and reharvesting are pure data work with immediate cash return. more
Units / wk
10,931
Agents
8
Lines
3
Cost / unit
$5.55
was $25
Change Orchestrator · human owner Director, Change Management
estate rating
Owns change record work end to end inside Information Technology. more
Pre-approved standard changes flow through with no human at all. more
Units / wk
10,079
Agents
8
Lines
3
Cost / unit
$9.48
was $37
IT Finance Orchestrator · human owner Director, IT Financial Management
estate rating
Owns cost line work end to end inside Information Technology. more
Cost attribution and showback are mechanical allocation work that agents do at full granularity. more
Units / wk
70
Agents
8
Lines
3
Cost / unit
$754
was $2K
How to read an estate rating
The rating is not a maturity badge. more