Function cockpit

Information Technology

Agents resolve, provision and remediate. Humans hold cyber and change authority.

Autonomy0% / 85%

Phase: Phase 4 — Governed autonomy

Run service, identity and infrastructure as a self-healing estate: classification, routine resolution, approved provisioning, telemetry correlation and patch staging are agent work; privileged access, architecture and major incident command remain human.

Trust score

Touchless

Human review

Override rate

Capacity released

30-50% reduction in routine service effort, with sustained human investment in architecture and cyber

Accountable human

Chief Information Officer

CoS agent: IT Chief of Staff

Live work moving through the lifecycle

Ops floor

Live work moving through Information Technology

Each lane is a lifecycle stage. Cyan items are closing without a person; amber items have stopped at a gate and are waiting on a decision.

Detect

Lane clear

Triage

IT-6622Escalated

Containment — impossible-travel authentication

Owner: Security operations
Value: 1 identity
Confidence: 94%
Age: 22m

Requester can escalate only at this materiality

Resolve

IT-6623Complete

Certificate expiry remediation — field endpoints

Owner: IT CoS
Value: 214 devices
Confidence: 96%
Age: 2h 58m

IT-6624Autonomous

Access provisioning — September joiner cohort

Owner: IT CoS
Value: 42 identities
Confidence: 97%
Age: 34m

Change

IT-6621Awaiting human

Emergency patch — exploited edge vulnerability

Owner: Change board
Value: 46 assets
Confidence: 90%
Age: 41m

Requester can escalate only at this materiality

IT-6625Awaiting human

Privileged entitlement — migration window

Owner: Identity governance
Value: 1 grant
Confidence: 88%
Age: 1h 36m

Requester can escalate only at this materiality

Assure

IT-6626Drafted

Capacity forecast — storage exhaustion risk

Owner: Platform owner
Value: $84K/yr
Confidence: 85%
Age: 5h 20m