Function cockpit
Information Technology
Agents resolve, provision and remediate. Humans hold cyber and change authority.
Phase: Phase 4 — Governed autonomy
Run service, identity and infrastructure as a self-healing estate: classification, routine resolution, approved provisioning, telemetry correlation and patch staging are agent work; privileged access, architecture and major incident command remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% reduction in routine service effort, with sustained human investment in architecture and cyber
Accountable human
Chief Information Officer
CoS agent: IT Chief of Staff
How a unit moves: the conductor, the five desks, the agents, and the people
Flow of work
How work actually moves through Information Technology
Work enters on the left. IT Chief of Staff routes it to one of five desks. A named agent does the work. It leaves as cleared, as evidence posted, or as a hold for a person. Every packet you see below is weighted by the real distribution of 204 live units.
Live units
204
Moving now
110
in flight at a station
Held for a person
27
71 past SLA
Agents on the floor
90
11 sub-functions
Control gates
34
rules a unit cannot pass
Interchanges
11
handoffs out of the function
Flow of work
IT Chief of Staff and the desks reporting to it
Each packet is a unit of work. Desk weighting and the outcome mix are taken from the 204 units live in this function.
What starts the work
The triggers that put a unit on a line, ranked by live volume.
- 70
Runs transactional
Runs transactional. Starts when a threshold is crossed.
- 54
Runs transactional
Runs transactional. Starts when a scheduled window opens.
- 43
Runs transactional
Runs transactional. Starts when a request lands in the queue.
- 29
Runs transactional
Runs transactional. Starts when an upstream system posts an event.
- 4
Runs analytical
Runs analytical. Starts when a drift signal breaches tolerance.
Where the work goes next
Shared services that run the transaction, and the functions this one hands to.
- 67631
IT
Repeatable transactions handed to the shared spine
- 12883
DATA-ANALYTICS
Repeatable transactions handed to the shared spine
- 8348
AI-OPS
Repeatable transactions handed to the shared spine
- 50
Human Resources
Interchange: the unit changes owning function here
- 26
Procurement
Interchange: the unit changes owning function here
- 19
Finance
Interchange: the unit changes owning function here
- 9
Legal
Interchange: the unit changes owning function here
The five desks
What IT Chief of Staff is actually conducting
Each desk is a layer of the operating model, not a team. The conductor decides which desk owns a unit, then which agent on that desk picks it up.
Takes a position
Strategy
Agents that take positions, argue them, and get held to the outcome.
Receives
A question the function has to answer with money or people behind it.
Emits
A written position with assumptions, alternatives priced, and break conditions.
tasks 24h
1,495
in flight
133
held
1
gates
0
- End-User Compute Challenger AgentEnd-User ComputeA2
- Platform Strategy AgentData & Integration PlatformA2
- Application Management Challenger AgentApplication ManagementA2
- Data & Integration Platform Challenger AgentData & Integration PlatformA2
- Identity & Access Challenger AgentIdentity & AccessA2
- Service Desk Challenger AgentService DeskA2
+ 7 more on this desk
Writes the envelope
Policy
The written rules every other agent is bound by, with version and owner.
Receives
A position that has been accepted, plus every regulator and control change.
Emits
Versioned rules that bind every other desk, with an owner and an effective date.
tasks 24h
795
in flight
120
held
13
gates
34
- Access Governance AgentData & Integration PlatformA2
- Change Policy AgentChange & ReleaseA2
- Asset Policy AgentAsset & LicenseA2
- Network Policy AgentNetworkA2
- Device Policy AgentEnd-User ComputeA2
- Access Policy AgentIdentity & AccessA2
+ 4 more on this desk
Watches and warns
Observe
Continuous sensing of the outside world and of the agents themselves.
Receives
Outside signals and the behavior of the agents themselves.
Emits
Alerts, drift flags, and the evidence the conductor uses to reroute work.
tasks 24h
2,027
in flight
0
held
0
gates
0
- Data Quality AgentData & Integration PlatformA4
- Application Health AgentApplication ManagementA3
- Pipeline Health AgentData & Integration PlatformA4
- Network OrchestratorNetworkA3
- Topology Monitoring AgentNetworkA3
- Application Management OrchestratorApplication ManagementA3
+ 12 more on this desk
Does the work
Workflow
Doing the work: lines, stations, and live units moving through them.
Receives
Live units of work entering at the first station of a line.
Emits
Cleared work, posted evidence, and holds when a unit leaves the envelope.
tasks 24h
68,024
in flight
1085
held
8
gates
0
- Satisfaction AgentService DeskA4
- Refresh Planning AgentEnd-User ComputeA4
- Configuration AgentApplication ManagementA3
- Circuit Management AgentNetworkA3
- Tier-1 Resolution AgentService DeskA4
- Configuration AgentNetworkA3
+ 26 more on this desk
Processes at scale
AI GBS
Repeatable transaction processing run once for the whole enterprise.
Receives
Repeatable transactions handed off from every function on the same spine.
Emits
Settled transactions, a cost per unit, and exceptions back to the owning desk.
tasks 24h
36,558
in flight
2528
held
5
gates
0
- Alert Triage AgentCybersecurity OperationsA3
- Vendor Escalation AgentApplication ManagementA3
- Capacity AgentInfrastructure & CloudA4
- Change Intake AgentChange & ReleaseA4
- Device Provisioning AgentEnd-User ComputeA4
- Password & Access AgentService DeskA4
+ 11 more on this desk
Human lanes
Where the conductor stops and asks a person
The conductor does not decide everything. Materiality routes a unit to a named human role, and the clock keeps running while it waits.
Function Leader
Critical
Blast radius or value beyond what any agent in this function may commit.
waiting
1
oldest
71h 13m
Process Owner
High
A policy exception inside the function, or a gate the agent is not rated for.
waiting
1
oldest
55h 39m
Approver
Medium
Routine four-eyes on a commitment the agent has already prepared.
waiting
14
oldest
10h 45m
No person required
Low
Inside the envelope. Cleared by the agent and sampled after the fact.
waiting
67
oldest
17h 5m
Walk one unit
Follow the single piece of work with the most at stake
Diagrams argue. A unit proves. Step through the actual route this unit is taking, station by station, and read the evidence written at each action.
Cost line at draft position
Pierre Nakamura · raised by Simon Duarte · $19.3m at stake · touches 60 downstream things if it goes wrong.
The route
Frame
clearedCost Attribution Agent handled this station and released the unit onward. Design dwell here is 53h 56m against an SLA of 114h 50m.
Owned by
Cost Attribution Agent
Layer
strategy
Dwell vs SLA
53h 56m / 114h 50m
Evidence trail recorded so far
3 entries. Written when an action is taken, not when a station is passed.
- -4273mCost Attribution Agent Cleared frameevidence: Inputs, rule version and output hash written to the evidence log
- -2849mShowback Agent Cleared model optionsevidence: Inputs, rule version and output hash written to the evidence log
- -1424mBudget Tracking Agent Holding at draft positionevidence: Inputs, rule version and output hash written to the evidence log
Trace a different unit
The walk above always picks the unit in information technology with the most at stake right now.
What this view is and is not
Every count, agent, station, gate and unit on this page is read from the live records for Information Technology. The moving packets in the diagram are a visual weighting of that same distribution, not a live message bus: they show where volume goes, not individual transactions in real time. The human lanes are the routing rule, not a staffing model. Chief Information Officer remains accountable for this function whatever the conductor clears.