Zoom 3 of 3 — line
Capacity Response
Transactional line · Information Technology · Infrastructure & Cloud
Runs when: Runs transactional. Starts when a request lands in the queue.
800
units a week
81%
touchless
5
stations
22.1h
timetable
23.3h
actual
+5%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Forecast
AI GBS AI GBS depotrun by Capacity Agent
dwell 98msla 161mqueued 12 - 02
Scale in-policy
AI GBS AI GBS depotrun by Capacity Agent
dwell 69msla 87mqueued 22 - 03
Escalate spend
Policyrun by Director, Cloud Infrastructure
Gate: Held for a named human when the unit exceeds the infrastructure change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Cloud Infrastructure
dwell 97msla 195mqueued 3 - 04
Apply
AI GBS AI GBS depotrun by Capacity Agent
dwell 72msla 93mqueued 6 - 05
Verify
AI GBS AI GBS depotrun by Capacity Agent
dwell 150msla 308mqueued 5
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| IT4A-1004 | Infrastructure change at apply Grace Baptiste | IT spine gbs | $2k | In flight | 2h 15m / 1h 33m |
| IT4A-1011 | Infrastructure change at scale in-policy Leila Marchetti | IT spine gbs | $58k | In flight | 55m / 1h 27m |
| IT4A-1017 | Infrastructure change at escalate spend Kofi Bianchi | Resilience Testing Agent agent | $25k | Evidence posted | 3h 18m / 3h 15m |
| IT4A-1022 | Infrastructure change at forecast Naomi Baptiste | IT spine gbs | $4k | Evidence posted | 23m / 2h 41m |