Zoom 3 of 3 — line
Capacity Response
Transactional line · Information Technology · Infrastructure & Cloud
Runs when: Runs transactional. Starts when a request lands in the queue.
800
units a week
81%
touchless
5
stations
22.1h
timetable
23.3h
actual
+5%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Forecast
AI GBS AI GBS depotrun by Capacity Agent
dwell 98msla 161mqueued 12 - 02
Scale in-policy
AI GBS AI GBS depotrun by Capacity Agent
dwell 69msla 87mqueued 22 - 03
Escalate spend
Policyrun by Director, Cloud Infrastructure
Gate: Held for a named human when the unit exceeds the infrastructure change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Cloud Infrastructure
dwell 97msla 195mqueued 3 - 04
Apply
AI GBS AI GBS depotrun by Capacity Agent
dwell 72msla 93mqueued 6 - 05
Verify
AI GBS AI GBS depotrun by Capacity Agent
dwell 150msla 308mqueued 5
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| IT4A-1004 | Infrastructure change at apply Grace Baptiste | IT spine gbs | $2k | In flight | 2h 15m / 1h 33m |
| IT4A-1011 | Infrastructure change at scale in-policy Leila Marchetti | IT spine gbs | $58k | In flight | 55m / 1h 27m |
| IT4A-1017 | Infrastructure change at escalate spend Kofi Bianchi | Resilience Testing Agent agent | $25k | Evidence posted | 3h 18m / 3h 15m |
| IT4A-1022 | Infrastructure change at forecast Naomi Baptiste | IT spine gbs | $4k | Evidence posted | 23m / 2h 41m |