LensReading which lens this session carries.

Function cockpit

Information Technology

Agents resolve, provision and remediate. Humans hold cyber and change authority.

Autonomy0% / 85%

Phase: Phase 4 — Governed autonomy

Run service, identity and infrastructure as a self-healing estate: classification, routine resolution, approved provisioning, telemetry correlation and patch staging are agent work; privileged access, architecture and major incident command remain human.

Trust score

0

Touchless

0%

Human review

0%

Override rate

0%

Capacity released

30-50% reduction in routine service effort, with sustained human investment in architecture and cyber

Accountable human

Chief Information Officer

CoS agent: IT Chief of Staff

Watch one unit run any procedure on the happy viable agentified path

Process simulation

Run any Information Technology procedure on the happy viable agentified path

Pick a procedure and press run.

The written procedures

Procedures you can run

33

Stations across them

195

every one of them a step in some run

Decision points

34

stations that stop for a named person

Stop for nobody

7

26 of the 33 still have a person on them

Units a week

109,766

the recorded volume across all of them

33 procedures. Pick one and it runs.
now running
IT6AApplication IncidentApplication Management · Transactional · 7,208 a week
speed
worked clock
00:00
allowance clock
00:00
stations cleared
0/7
the happy path, worked time0 min of 8.1 hrs
the same run against its allowance0 min of 16 hrs
Human
decides · 1
Agent
does the work · 3
GBS
shared spine · 3
run log

Nothing has happened yet.

where the worked time goes8.1 hrs a unit
Person47 min · 10%Agent2.5 hrs · 31%Shared spine4.8 hrs · 60%3 crossings between lanes
what makes this path viable
  • The lanes are the recorded lanes. 1 of the 7 stations stop for a person and every one of them still does on this run.
  • Every one of the 1 decision is still taken by the person who holds it. The happy path is that each one is released first time, not that it is skipped.
  • The owning team is held to a 84% autonomy ceiling and this run sits at 90% unattended, inside it.
  • 2 systems are attributed across the stations, and 0 of them are connected. Nothing in this run has been watched executing against a real system of record.
what would have to change

One decision, held by Director, Application Services.

stays with a person
  • 05 Human escalate — The last decision on the line. Something on every procedure ends with a person, so this one is never offered.
what this run is, and what it is not

This is a run, not a forecast.

Happy means nothing goes wrong: no station raises an exception, no gate sends the unit back, no rework loop fires and nothing sits in a queue between stations.

The second clock is the allowance.

A decision may be handed to the agent lane only if two things hold …

The run reads the station rows only.

What this run does not model: arrival patterns, contention between procedures for the same person, shift patterns, weekends, learning curves, and the cost of anything.