Application Incident

Transactional line · Information Technology · Application Management

Runs when: Runs transactional. Starts when a scheduled window opens.

7208

units a week

78%

touchless

stations

4.4h

timetable

4.2h

actual

-5%

vs timetable

5 in time2 late0 late and material

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. more

01
Detect
AI GBS AI GBS depot
run by Vendor Escalation Agent
dwell 86msla 175mqueued 0
02
Triage
AI GBS AI GBS depot
run by Vendor Escalation Agent
dwell 119msla 280mqueued 20
03
Auto-remediate
AI GBS AI GBS depot
run by Vendor Escalation Agent
dwell 85msla 160mqueued 42
04
Vendor escalate
Workflow
run by Vendor Escalation Agent
dwell 14msla 29mqueued 2
IT6A-1000Application change at vendor escalate19m IT6A-1025Application change at vendor escalate25m
05
Human escalate
Policy
run by Director, Application Services
Gate: Held for a named human when the unit exceeds the application change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Application Services
dwell 47msla 104mqueued 1
IT6A-1018Application change at human escalate9m IT6A-1036Application change at human escalate1h 14m
06
Restore
Workflow
run by Lifecycle Agent
dwell 48msla 101mqueued 24
07
Post-mortem
Workflow
run by Application Management Orchestrator
dwell 88msla 111mqueued 20
IT6A-1011Application change at post-mortem1h 41m IT6A-1030Application change at post-mortem3h 39m IT6A-1045Application change at post-mortem1h 53m

Live trains on this line

7 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
IT6A-1000	Application change at vendor escalate Simon Tanaka	Vendor Escalation Agent agent	$77k	In flight	19m / 29m
IT6A-1011	Application change at post-mortem Oscar Adeyemi	Integration Monitoring Agent agent	$6k	Auto-cleared	1h 41m / 1h 51m
IT6A-1018	Application change at human escalate Nadia Raman	Application Management Orchestrator agent	$51k	Evidence posted	9m / 1h 44m
IT6A-1025	Application change at vendor escalate Oscar Achebe	Integration Monitoring Agent agent	$51k	In flight	25m / 29m
IT6A-1030	Application change at post-mortem Wren Kaplan	Configuration Agent agent	$92k	Auto-cleared	3h 39m / 1h 51m
IT6A-1036	Application change at human escalate Hiro Lindqvist	Integration Monitoring Agent agent	$72k	In flight	1h 14m / 1h 44m
IT6A-1045	Application change at post-mortem Simon Delgado	Application Health Agent agent	$8k	Auto-cleared	1h 53m / 1h 51m