Function cockpit
Marketing
The content and campaign supply chain runs itself inside a brand frame.
Phase: Phase 3 — Functional orchestration
Operate campaign and content supply chains within approved objectives, budgets, audiences and brand constraints, with consent and claims enforced before anything reaches a market.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
20-40% production capacity; 30-50% faster campaign operations (design aspiration)
Accountable human
Chief Marketing Officer
CoS agent: Marketing Chief of Staff
Strategy, policy, observe, workflow, and AI GBS side by side
Five layers
What Marketing actually runs
A function is not one thing. It sets direction, writes the rules it is bound by, watches the world and itself, does the work on lines, and pushes repeatable transactions into a shared spine. Agents work in all five — not just the last two.
Strategy
17 agents
Agents that take positions, argue them, and get held to the outcome.
14 positions on the record
4 ratified, 1 in challenge
Policy
9 agents
The written rules every other agent is bound by, with version and owner.
31 binding rules
26 active, 5 superseded or retired
Observe
21 agents
Continuous sensing of the outside world and of the agents themselves.
21 watchers running
They watch the outside world and the agents themselves
Workflow
32 agents
Doing the work: lines, stations, and live units moving through them.
33 lines, 166 live units
16 held for a person right now
AI GBS
19 agents
Repeatable transaction processing run once for the whole enterprise.
3 shared towers
43 stations on this function run inside AI GBS
Strategy layer — positions on the record
Every position names its author, the agent paid to argue against it, and the conditions that would break it.
Positioning Refresh
RatifiedHold the ceiling at A2 for brand & positioning. Agents author the positioning with evidence and dissent attached. What the company says about itself is ratified by a named executive. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Brand & Positioning Operating Position
In challengeKeep the repeatable brand asset volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.
Market & Competitive Intelligence Operating Position
RejectedHold the ceiling at A4 for market & competitive intelligence. Monitoring and synthesis are continuous and touchless. Anything that becomes an external claim about a competitor is reviewed by a human first. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Demand Generation Operating Position
DraftHold the ceiling at A4 for demand generation. Bidding, allocation and creative rotation run inside a spend envelope with no human in the loop. Launch and envelope changes are approved once, then the agent runs. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Content Studio Operating Position
SupersededHold the ceiling at A3 for content studio. Drafting, localization and optimization are agentic at volume. Nothing publishes under the company name without a named human clicking publish. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Campaign Orchestration Operating Position
RejectedHold the ceiling at A4 for campaign orchestration. Orchestration and suppression are fully automated with a hard consent gate the agent cannot override. A bad send reaches thousands of people, so the halt is instant and the notification is human. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Policy layer — what binds the agents
Versioned rules with an owning agent, a human approver, and the agents they constrain.
Brand & Positioning Decision Envelope
vv2.8Agents in this lane may act without a human when the brand asset sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Brand & Positioning Evidence Standard
vv5.3Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.
Market & Competitive Intelligence Decision Envelope
vv5.4Agents in this lane may act without a human when the intelligence brief sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Market & Competitive Intelligence Evidence Standard
vv1.7Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.
Market & Competitive Intelligence Escalation Rule
vv4.0Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Director, Market Intelligence owns the response clock.
Demand Generation Decision Envelope
vv5.1Agents in this lane may act without a human when the campaign sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Workflow layer — the lines doing the work
Each line is a workflow. Each station is a stage. Each unit is a live piece of work.
| Line | Sub-function | Kind | Units / wk | Touchless | Timetable | Actual | Stations |
|---|---|---|---|---|---|---|---|
| MK1A Positioning Refresh | Brand & Positioning | judgment | 1 | 33% | 141.3h | 182.3h | 8 |
| MK1B Brand Compliance Sweep | Brand & Positioning | transactional | 7,558 | 58% | 5.2h | 5.7h | 5 |
| MK1C Brand Health Read | Brand & Positioning | analytical | 34 | 44% | 131.6h | 172.0h | 4 |
| MK2A Competitive Move Response | Market & Competitive Intelligence | transactional | 2,842 | 84% | 22.2h | 25.9h | 5 |
| MK2B Quarterly Market Read | Market & Competitive Intelligence | analytical | 78 | 68% | 162.7h | 144.7h | 6 |
| MK2C Analyst Engagement | Market & Competitive Intelligence | transactional | 2,346 | 87% | 19.4h | 14.4h | 5 |
| MK3A Campaign Launch | Demand Generation | transactional | 3,805 | 85% | 18.0h | 20.8h | 8 |
| MK3B Always-on Optimization | Demand Generation | transactional | 3,837 | 92% | 24.9h | 27.8h | 4 |
| MK3C Lead Handoff | Demand Generation | transactional | 1,651 | 85% | 9.2h | 7.5h | 5 |
| MK4A Content Production | Content Studio | transactional | 2,197 | 73% | 7.2h | 8.1h | 7 |
| MK4B Localization Run | Content Studio | transactional | 635 | 71% | 3.8h | 3.6h | 5 |
| MK4C Content Refresh | Content Studio | transactional | 4,284 | 80% | 22.0h | 25.7h | 5 |
| MK5A Integrated Campaign Run | Campaign Orchestration | transactional | 3,701 | 88% | 19.7h | 15.5h | 8 |
| MK5B Nurture Program | Campaign Orchestration | transactional | 7,979 | 84% | 13.8h | 11.0h | 5 |
| MK5C Send Incident Response | Campaign Orchestration | transactional | 6,670 | 90% | 4.8h | 4.7h | 6 |
| MK6A Web Change Release | Digital & Web | transactional | 3,852 | 78% | 16.5h | 13.7h | 8 |
| MK6B Conversion Experiment | Digital & Web | analytical | 34 | 68% | 85.2h | 67.2h | 6 |
| MK6C Site Health Watch | Digital & Web | transactional | 2,597 | 80% | 15.3h | 13.1h | 5 |
| MK7A Product Launch | Product Marketing | transactional | 2,484 | 67% | 0.8h | 0.9h | 8 |
| MK7B Portfolio Investment Position | Product Marketing | judgment | 4 | 37% | 723.9h | 838.6h | 6 |
| MK7C Adoption Diagnostic | Product Marketing | analytical | 14 | 46% | 153.8h | 129.7h | 5 |
| MK8A Event Delivery | Field & Events | transactional | 1,562 | 77% | 24.9h | 28.2h | 8 |
| MK8B Field Program | Field & Events | transactional | 1,347 | 78% | 11.1h | 9.2h | 6 |
| MK8C Event Portfolio Review | Field & Events | analytical | 26 | 61% | 196.2h | 232.2h | 4 |
| MK9A Case Study Production | Customer Advocacy | transactional | 3,417 | 69% | 9.7h | 11.2h | 7 |
| MK9B Reference Request | Customer Advocacy | transactional | 6,558 | 69% | 25.9h | 21.7h | 5 |
| MK9C Review Program | Customer Advocacy | transactional | 2,333 | 70% | 21.6h | 24.8h | 4 |
| MK10A Data Quality Remediation | Marketing Ops & MarTech | transactional | 3,057 | 75% | 8.9h | 8.6h | 5 |
| MK10B Stack Change | Marketing Ops & MarTech | transactional | 5,504 | 76% | 9.2h | 7.5h | 6 |
| MK10C Consent Register Audit | Marketing Ops & MarTech | transactional | 4,452 | 85% | 7.0h | 6.2h | 5 |
| MK11A Monthly Performance Read | Attribution & Analytics | analytical | 71 | 58% | 39.7h | 42.1h | 6 |
| MK11B Incrementality Test | Attribution & Analytics | analytical | 28 | 69% | 77.9h | 92.1h | 5 |
| MK11C Mix Reallocation Position | Attribution & Analytics | judgment | 5 | 49% | 512.7h | 430.2h | 5 |
Observe layer — the watchers
Sensing agents and the agents that supervise other agents.
Brand Orchestrator
Owns the brand & positioning lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Brand Consistency Monitor
Watches brand & positioning continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
Brand Health Agent
Watches brand & positioning continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
Brand & Positioning Challenger Agent
Adversarial reviewer for brand & positioning. Argues the opposite case on every position and flags where the evidence does not carry the claim.
Market Intelligence Orchestrator
Owns the market & competitive intelligence lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Competitor Monitoring Agent
Watches market & competitive intelligence continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
Win/Loss Mining Agent
Watches market & competitive intelligence continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
Pricing Watch Agent
Watches market & competitive intelligence continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
AI GBS layer — the shared spine
Repeatable transaction processing does not belong to this function. It runs once for the enterprise.
Demand Generation · Content Studio · Campaign Orchestration · Digital & Web · Field & Events · Marketing Ops & MarTech
Product Marketing
Attribution & Analytics
Stations running inside AI GBS
43 of 190 stations(23% of the function's stations)
Read this page as the honest answer to “what would an 80% agentic Marketing look like?” The strategy and policy layers are where the argument happens. The workflow and AI GBS layers are where the volume goes. The observe layer is the only reason the other four can be trusted.
Sub-function breakdown