Send Incident Response

Transactional line · Marketing · Campaign Orchestration

Runs when: Runs transactional. Starts when a threshold is crossed.

6670

units a week

90%

touchless

stations

4.8h

timetable

4.7h

actual

-2%

vs timetable

5 in time2 late0 late and material

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. more

01
Detect defect
Workflow
run by Calendar Coordination Agent
dwell 166msla 220mqueued 21
MK5C-1002Campaign send at detect defect1h 8m MK5C-1018Campaign send at detect defect6h 13m MK5C-1043Campaign send at detect defect47m
02
Halt sends
AI GBS AI GBS depot
run by Calendar Coordination Agent
dwell 52msla 88mqueued 7
MK5C-1039Campaign send at halt sends1h 25m
03
Assess exposure
Workflow
run by Audience Suppression Agent
dwell 186msla 375mqueued 39
04
Notify
Policy
run by Director, Campaign Operations
Gate: Held for a named human when the unit exceeds the campaign send decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Campaign Operations
dwell 42msla 73mqueued 9
MK5C-1009Campaign send at notify1h 18m MK5C-1028Campaign send at notify56m
05
Remediate
Workflow
run by Frequency Cap Agent
dwell 62msla 116mqueued 35
06
Post-mortem
Workflow
run by Campaign Quality Agent
dwell 59msla 136mqueued 29
MK5C-1024Campaign send at post-mortem2h 4m

Live trains on this line

7 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
MK5C-1002	Campaign send at detect defect Marcus Sandoval	Send-time Agent agent	$67k	In flight	1h 8m / 3h 40m
MK5C-1009	Campaign send at notify Rafael Kowalski	Audience Suppression Agent agent	$9k	Evidence posted	1h 18m / 1h 13m
MK5C-1018	Campaign send at detect defect Hiro Adeyemi	Campaign Quality Agent agent	$28k	In flight	6h 13m / 3h 40m
MK5C-1024	Campaign send at post-mortem Yuki Okafor	Calendar Coordination Agent agent	$60k	Auto-cleared	2h 4m / 2h 16m
MK5C-1028	Campaign send at notify Leila Duarte	Director, Campaign Operations human	$92k	Human hold	56m / 1h 13m
MK5C-1039	Campaign send at halt sends Rosa Ito	A2L spine gbs	$26k	In flight	1h 25m / 1h 28m
MK5C-1043	Campaign send at detect defect Hiro Rhodes	Frequency Cap Agent agent	$72k	In flight	47m / 3h 40m