Zoom 3 of 3 — line
Case Study Production
Transactional line · Marketing · Customer Advocacy
Runs when: Runs transactional. Starts when a scheduled window opens.
3417
units a week
69%
touchless
7
stations
9.7h
timetable
11.2h
actual
+15%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Identify candidate
Workflowrun by Advocate Identification Agent
dwell 114msla 256mqueued 14 - 02
Secure consent
Policyrun by Director, Customer Advocacy
Gate: Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Customer Advocacy
dwell 289msla 640mqueued 2 - 03
Interview
Workflowrun by Case Study Drafting Agent
dwell 26msla 59mqueued 14 - 04
Draft
Workflowrun by Review Solicitation Agent
dwell 12msla 19mqueued 20 - 05
Customer approve
Policyrun by Director, Customer Advocacy
Gate: Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Customer Advocacy
dwell 225msla 280mqueued 5 run by Director, Customer Advocacy
Gate: Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Customer Advocacy
dwell 110msla 144mqueued 9- 07
Publish
Workflowrun by Advocacy Orchestrator
dwell 126msla 151mqueued 10
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| MK9A-1001 | Advocacy asset at draft Owen Sandoval | Case Study Drafting Agent agent | $78k | In flight | 7m / 19m |
| MK9A-1013 | Advocacy asset at publish Talia Bianchi | Case Study Drafting Agent agent | $58k | Auto-cleared | 4h 10m / 2h 31m |
| MK9A-1016 | Advocacy asset at draft Mei Farouk | Advocate Identification Agent agent | $14k | In flight | 23m / 19m |
| MK9A-1026 | Advocacy asset at draft Bruno Adeyemi | Case Study Drafting Agent agent | $11k | In flight | 10m / 19m |
| MK9A-1031 | Advocacy asset at secure consent Wren Ito | Director, Customer Advocacy human | $69k | Human hold | 9h 39m / 10h 40m |
| MK9A-1040 | Advocacy asset at identify candidate Ethan Whitfield | Advocate Health Agent agent | $85k | In flight | 1h 5m / 4h 16m |
| MK9A-1045 | Advocacy asset at legal clear Callum Kaplan | Advocacy Orchestrator agent | $37k | Evidence posted | 28m / 2h 24m |