Reference Request

Transactional line · Marketing · Customer Advocacy

Runs when: Runs transactional. Starts when a threshold is crossed.

6558

units a week

69%

touchless

stations

25.9h

timetable

21.7h

actual

-16%

vs timetable

5 in time3 late0 late and material

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. more

01
Match request
Workflow
run by Advocate Identification Agent
dwell 95msla 159mqueued 2
MK9B-1007Advocacy asset at match request3h 27m
02
Check fatigue
AI GBS AI GBS depot
run by Advocate Identification Agent
dwell 122msla 192mqueued 18
MK9B-1000Advocacy asset at check fatigue1h 4m MK9B-1017Advocacy asset at check fatigue5h 15m MK9B-1025Advocacy asset at check fatigue1h 36m
03
Secure consent
Policy
run by Director, Customer Advocacy
Gate: Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Customer Advocacy
dwell 251msla 446mqueued 1
MK9B-1035Advocacy asset at secure consent9h 37m
04
Broker call
Workflow
run by Review Solicitation Agent
dwell 67msla 132mqueued 14
05
Log outcome
Workflow
run by Advocate Health Agent
dwell 44msla 57mqueued 12
MK9B-1032Advocacy asset at log outcome21m MK9B-1046Advocacy asset at log outcome17m MK9B-1054Advocacy asset at log outcome34m

Live trains on this line

8 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
MK9B-1000	Advocacy asset at check fatigue Zara Lindqvist	GBS spine gbs	$46k	In flight	1h 4m / 3h 12m
MK9B-1007	Advocacy asset at match request Priya Haddad	Usage Rights Agent agent	$73k	In flight	3h 27m / 2h 39m
MK9B-1017	Advocacy asset at check fatigue Rosa Baptiste	GBS spine gbs	$38k	In flight	5h 15m / 3h 12m
MK9B-1025	Advocacy asset at check fatigue Hiro Sorensen	GBS spine gbs	$26k	In flight	1h 36m / 3h 12m
MK9B-1032	Advocacy asset at log outcome Amara Muller	Usage Rights Agent agent	$3k	Evidence posted	21m / 57m
MK9B-1035	Advocacy asset at secure consent Victor Adeyemi	Case Study Drafting Agent agent	$26k	In flight	9h 37m / 7h 26m
MK9B-1046	Advocacy asset at log outcome Aaron Mensah	Advocacy Orchestrator agent	$63k	Evidence posted	17m / 57m
MK9B-1054	Advocacy asset at log outcome Lukas Voss	Advocate Identification Agent agent	$83k	Auto-cleared	34m / 57m