Review Program

Transactional line · Marketing · Customer Advocacy

Runs when: Runs transactional. Starts when a scheduled window opens.

2333

units a week

70%

touchless

stations

21.6h

timetable

24.8h

actual

+15%

vs timetable

2 in time0 late2 late and material

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. more

01
Target advocates
Workflow
run by Advocate Identification Agent
dwell 142msla 252mqueued 32
02
Solicit
AI GBS AI GBS depot
run by Advocate Identification Agent
dwell 54msla 76mqueued 46
03
Monitor sentiment
Workflow
run by Case Study Drafting Agent
dwell 77msla 122mqueued 44
MK9C-1004Advocacy asset at monitor sentiment1h 11m MK9C-1009Advocacy asset at monitor sentiment1h 59m
04
Escalate negative
Policy
run by Director, Customer Advocacy
Gate: Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Customer Advocacy
dwell 181msla 223mqueued 0
MK9C-1018Advocacy asset at escalate negative5h 6m MK9C-1023Advocacy asset at escalate negative7h 42m

Live trains on this line

4 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
MK9C-1004	Advocacy asset at monitor sentiment Priya Brennan	Director, Customer Advocacy human	$20k	Human hold	1h 11m / 2h 2m
MK9C-1009	Advocacy asset at monitor sentiment Kofi Lindqvist	Usage Rights Agent agent	$61k	In flight	1h 59m / 2h 2m
MK9C-1018	Advocacy asset at escalate negative Hiro Ferreira	Director, Customer Advocacy human	$18k	Human hold	5h 6m / 3h 43m
MK9C-1023	Advocacy asset at escalate negative Anika Petrov	Director, Customer Advocacy human	$60k	Human hold	7h 42m / 3h 43m