Zoom 3 of 3 — line
Review Program
Transactional line · Marketing · Customer Advocacy
Runs when: Runs transactional. Starts when a scheduled window opens.
2333
units a week
70%
touchless
4
stations
21.6h
timetable
24.8h
actual
+15%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Target advocates
Workflowrun by Advocate Identification Agent
dwell 142msla 252mqueued 32 - 02
Solicit
AI GBS AI GBS depotrun by Advocate Identification Agent
dwell 54msla 76mqueued 46 - 03
Monitor sentiment
Workflowrun by Case Study Drafting Agent
dwell 77msla 122mqueued 44 - 04
Escalate negative
Policyrun by Director, Customer Advocacy
Gate: Held for a named human when the unit exceeds the advocacy asset decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Customer Advocacy
dwell 181msla 223mqueued 0
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| MK9C-1004 | Advocacy asset at monitor sentiment Priya Brennan | Director, Customer Advocacy human | $20k | Human hold | 1h 11m / 2h 2m |
| MK9C-1009 | Advocacy asset at monitor sentiment Kofi Lindqvist | Usage Rights Agent agent | $61k | In flight | 1h 59m / 2h 2m |
| MK9C-1018 | Advocacy asset at escalate negative Hiro Ferreira | Director, Customer Advocacy human | $18k | Human hold | 5h 6m / 3h 43m |
| MK9C-1023 | Advocacy asset at escalate negative Anika Petrov | Director, Customer Advocacy human | $60k | Human hold | 7h 42m / 3h 43m |