LensReading which lens this session carries.

Enterprise picture · the transaction ledger · ITS

IT Service in the sampled week

1,706 of the 18,010 sampled documents came through this tower, across 4 document types and 3 queues.

All towers
State — an exhaustive partition of all 1,706 documents in this tower
Completed1,526 · 89.4%
Exception open73 · 4.3%
Waiting on a person60 · 3.5%
In flight34 · 2.0%
Failed13 · 0.8%
Queues this tower ran work through
Incident desk606 documents · average wait 23 min
Service requests566 documents · average wait 2.4 h
Change and access534 documents · average wait 2.5 h

Waiting time is time the document spent in the queue before anything happened to it, which is a subset of the cycle time above.

Document types

4 types · 1,706 documents · $505k

DocumentSampledShareValueAverageTouchesAvg cycle
Incident ticket60635.5%$0$00.442.0 h
Service request56633.2%$505k$8910.5012.1 h
Change record27215.9%$0$00.4725.2 h
Access request26215.4%$0$00.588.2 h

Exceptions raised

123 documents across 7 codes · 7.2% of the tower

ITS-APRLine manager approval outstanding41 · 2.4%
ITS-P1EPriority one is open beyond the restore commitment30 · 1.8%
ITS-RTENo resolver group accepted the ticket18 · 1.1%
ITS-CABChange advisory board has not reviewed the record10 · 0.6%
ITS-RECAccess not recertified within the period10 · 0.6%
ITS-BKONo back out plan recorded8 · 0.5%
ITS-SODGrant would create a segregation of duties conflict6 · 0.4%

123 documents raised one of these codes at some point in the week. 73 were still open at the close, so the difference cleared inside the same week.

The last forty documents

Latest first, by the time the document arrived

ReferenceDocumentCounterpartyMarketAmountStateHandlingOwnerCycleArrived
CG-IT-012548Change record—Spain$0CompletedAssistedEstelle Mbeki37.8 hAug 16, 23:59
CG-IT-012412Incident ticketSilvia MorettiChile$0CompletedTouchlessNo named owner29 minAug 16, 23:54
CG-IT-011927Incident ticketPieter JanssenBrazil$0CompletedTouchlessNo named owner1.2 hAug 16, 23:52
CG-IT-012083Access requestSanjay RaghunathanIndonesia$0CompletedAssistedSilvia Moretti16.4 hAug 16, 23:46
CG-IT-012723Incident ticketHugo AlmeidaUnited Kingdom$0CompletedTouchlessNo named owner1.4 hAug 16, 23:43
CG-IT-011578Service requestArjun MehtaPhilippines$95CompletedTouchlessNo named owner4.5 hAug 16, 23:36
CG-IT-011977Incident ticketFarah ZayedChina$0CompletedTouchlessNo named owner26 minAug 16, 23:25
CG-IT-011630Change record—United Kingdom$0CompletedTouchlessNo named owner5.7 hAug 16, 23:23
CG-IT-011409Incident ticketAhmed BarghoutiItaly$0CompletedTouchlessNo named owner15 minAug 16, 23:20
CG-IT-012433Change record—Germany$0CompletedAssistedLena Kowalczyk41.9 hAug 16, 23:16
CG-IT-011490Access requestTomas HavelPhilippines$0CompletedTouchlessNo named owner3.7 hAug 16, 23:10
CG-IT-011430Incident ticketArjun MehtaUnited Kingdom$0CompletedTouchlessNo named owner47 minAug 16, 23:07
CG-IT-012365Incident ticketBeatriz SalgadoUnited Kingdom$0CompletedTouchlessNo named owner1.2 hAug 16, 23:06
CG-IT-012463Service requestTobias ReinhardtGermany$409In flightManualRuth Okonkwo2.5 dAug 16, 23:05
CG-IT-012031Access requestElin BergstromIndonesia$0CompletedTouchlessNo named owner3.7 hAug 16, 23:02
CG-IT-011955Service requestCamille RousseauUnited Kingdom$179CompletedTouchlessNo named owner6.7 hAug 16, 22:38
CG-IT-012589Service requestRina SuryantoUnited States$64CompletedTouchlessNo named owner2.5 hAug 16, 22:37
CG-IT-012169Service requestElin BergstromPoland$13CompletedTouchlessNo named owner3.3 hAug 16, 22:25
CG-IT-013098Access requestKenji WatanabeGermany$0CompletedTouchlessNo named owner4.2 hAug 16, 22:21
CG-IT-012923Incident ticketMarta WieczorekSpain$0CompletedTouchlessNo named owner12 minAug 16, 22:11
CG-IT-012212Incident ticketBeatriz SalgadoUnited Kingdom$0CompletedTouchlessNo named owner21 minAug 16, 21:59
CG-IT-012204Incident ticketEstelle MbekiChile$0CompletedTouchlessNo named owner22 minAug 16, 21:45
CG-IT-011688Change record—United States$0CompletedTouchlessNo named owner15.2 hAug 16, 21:29
CG-IT-011521Incident ticketColm BrennanVietnam$0CompletedTouchlessNo named owner1.1 hAug 16, 21:17
CG-IT-011722Service requestSofia KalogeropoulouVietnam$5,369CompletedTouchlessNo named owner2.7 hAug 16, 21:10
CG-IT-012284Service requestGrace MutisoUnited Kingdom$180FailedTouchlessNo named owner6.8 hAug 16, 20:46
CG-IT-011426Incident ticketColm BrennanUnited Kingdom$0CompletedTouchlessNo named owner55 minAug 16, 20:34
CG-IT-012295Service requestWei Lin TanSouth Africa$2CompletedAssistedPieter Janssen10.1 hAug 16, 20:27
CG-IT-012661Incident ticketBeatriz SalgadoVietnam$0CompletedTouchlessNo named owner13 minAug 16, 20:26
CG-IT-011428Incident ticketYasmin ChaudhryIndia$0CompletedTouchlessNo named owner20 minAug 16, 20:25
CG-IT-011518Service requestCamille RousseauMexico$2CompletedTouchlessNo named owner3.1 hAug 16, 20:24
CG-IT-012842Service requestDiego FuentesUnited States$111CompletedTouchlessNo named owner1.9 hAug 16, 20:22
CG-IT-012764Service requestElin BergstromUnited Kingdom$52CompletedManualMarcus Adeyemi30.8 hAug 16, 20:08
CG-IT-011726Access requestAnneke de VriesBrazil$0CompletedAssistedPriya Balasubramanian12.0 hAug 16, 20:05
CG-IT-012017Incident ticketJoachim VandenbergUnited Kingdom$0CompletedTouchlessNo named owner48 minAug 16, 20:04
CG-IT-012507Incident ticketKenji WatanabeIndonesia$0CompletedAssistedSanjay Raghunathan2.8 hAug 16, 19:57
CG-IT-011487Service requestFarah ZayedUnited Kingdom$27CompletedTouchlessNo named owner5.8 hAug 16, 19:56
CG-IT-012396Incident ticketPatrick OyelaranBrazil$0CompletedManualKatarzyna Nowak9.0 hAug 16, 19:54
CG-IT-012428Service requestPieter JanssenItaly$500CompletedAssistedAhmed Barghouti10.7 hAug 16, 19:43
CG-IT-012840Change record—United States$0CompletedTouchlessNo named owner4.8 hAug 16, 19:42

A document with no named owner ran touchless.

What this page is, and what it is not

Brightvale Consumer Group is an invented company.

The ledger is a sample, not a week.