Enterprise picture · the transaction ledger · O2C

Order-to-Cash in the sampled week

2,151 of the 18,010 sampled documents came through this tower, across 7 document types and 3 queues. Everything below is that slice of the sample and nothing else.

All towers

Documents

2,151

11.9% of the whole sample

Document types

Across 3 queues

Gross document value

$59.1m

Average $27k a document

Inside commitment

88.9%

238 missed the service level for their type

Human touches

1,073

0.50 a document on average

Average cycle

9.3 h

Arrival to close

State — an exhaustive partition of all 2,151 documents in this tower

Completed1,921 · 89.3%

Exception open94 · 4.4%

Waiting on a person76 · 3.5%

In flight49 · 2.3%

Failed11 · 0.5%

Queues this tower ran work through

Order desk912 documents · average wait 34 min

Billing and credit908 documents · average wait 3.2 h

Cash and collections331 documents · average wait 1.9 h

Waiting time is time the document spent in the queue before anything happened to it, which is a subset of the cycle time above.

Document types

7 types · 2,151 documents · $59.1m

Document	Sampled	Share	Value	Average	Touches	Avg cycle
Sales order	510	23.7%	$14.5m	$29k	0.42	1.8 h
Customer invoice	482	22.4%	$14.1m	$29k	0.54	4.5 h
Delivery note	402	18.7%	$11.9m	$30k	0.57	3.1 h
Deduction and chargeback claim	276	12.8%	$2.6m	$9k	0.51	39.4 h
Cash application item	225	10.5%	$13.7m	$61k	0.43	1.9 h
Credit memo	150	7.0%	$544k	$4k	0.49	12.1 h
Collection and dunning action	106	4.9%	$1.7m	$16k	0.55	24.0 h

Exceptions raised

154 documents across 12 codes · 7.2% of the tower

O2C-TAXTax determination failed for the ship-to country22 · 1.0%

O2C-EINCountry e-invoicing clearance rejected the document18 · 0.8%

O2C-SHTShort shipped against the confirmed order17 · 0.8%

O2C-PODProof of delivery not returned inside the window14 · 0.7%

O2C-UNARemittance cannot be matched to an open item13 · 0.6%

O2C-CRDOrder exceeds the credit limit on the account12 · 0.6%

O2C-APRCredit value above the delegated approval threshold11 · 0.5%

O2C-DEDDeduction has no matching promotion or agreement11 · 0.5%

O2C-PRFRetailer proof of performance not supplied11 · 0.5%

O2C-ATPRequested date is not available to promise9 · 0.4%

O2C-DSPBalance is in formal dispute and cannot be chased9 · 0.4%

O2C-PRCPrice on the line does not match the trade agreement7 · 0.3%

154 documents raised one of these codes at some point in the week. 94 were still open at the close, so the difference cleared inside the same week.

The last forty documents

Latest first, by the time the document arrived

Reference	Document	Counterparty	Market	Amount	State	Handling	Owner	Cycle	Arrived
CG-O2C-000029	Deduction and chargeback claim	Ashcombe Distribution	United States	$568	Completed	Assisted	Priya Balasubramanian	23.4 h	Aug 16, 23:55
CG-O2C-000540	Delivery note	Cranleigh Supermarkets	Japan	$27,069	Completed	Touchless	No named owner	37 min	Aug 16, 23:52
CG-O2C-001827	Deduction and chargeback claim	Tallowgate Direct	South Africa	$71	Waiting on a person	Assisted	Kenji Watanabe	5.1 d	Aug 16, 23:51
CG-O2C-001476	Sales order	Cobalt Pharmacy Group	Germany	$48,817	Completed	Touchless	No named owner	23 min	Aug 16, 23:51
CG-O2C-000711	Customer invoice	Fernbank Chemists	Netherlands	$11,306	Completed	Touchless	No named owner	1.4 h	Aug 16, 23:45
CG-O2C-000047	Delivery note	Oakhurst Food Stores	China	$37,748	Completed	Touchless	No named owner	56 min	Aug 16, 23:45
CG-O2C-000621	Delivery note	Ironbridge Health Stores	Chile	$39,825	Completed	Manual	Arjun Mehta	8.9 h	Aug 16, 23:42
CG-O2C-000891	Cash application item	Oakhurst Retail Group	France	$3,692	Completed	Touchless	No named owner	1.3 h	Aug 16, 23:33
CG-O2C-000195	Deduction and chargeback claim	Sunfield Retail Group	Philippines	$234	Completed	Manual	Wei Lin Tan	9.4 d	Aug 16, 23:27
CG-O2C-001602	Sales order	Ambervale Direct	United States	$52,407	Completed	Touchless	No named owner	30 min	Aug 16, 23:18
CG-O2C-000143	Customer invoice	Brookmere Digital Retail	United States	$10,270	Completed	Touchless	No named owner	1.4 h	Aug 16, 23:15
CG-O2C-001469	Sales order	Nettleford Food Stores	United Kingdom	$49,257	Completed	Touchless	No named owner	1.3 h	Aug 16, 23:11
CG-O2C-001688	Collection and dunning action	Stonebridge Digital Retail	Japan	$409	Completed	Touchless	No named owner	2.1 h	Aug 16, 23:09
CG-O2C-002040	Cash application item	Highmoor Forecourt Retail	Poland	$83,273	Completed	Touchless	No named owner	31 min	Aug 16, 23:03
CG-O2C-000108	Deduction and chargeback claim	Duncastle Convenience	France	$32,388	Completed	Assisted	Diego Fuentes	47.8 h	Aug 16, 22:58
CG-O2C-001730	Deduction and chargeback claim	Portmeade Discount Stores	Philippines	$442	Completed	Touchless	No named owner	7.6 h	Aug 16, 22:57
CG-O2C-000183	Delivery note	Meadowcrest Digital Retail	United States	$39,579	Completed	Touchless	No named owner	27 min	Aug 16, 22:57
CG-O2C-000051	Sales order	Sunfield Markets	Japan	$17,876	Completed	Touchless	No named owner	56 min	Aug 16, 22:56
CG-O2C-001906	Cash application item	Harborline Express	United States	$38,766	Completed	Touchless	No named owner	1.2 h	Aug 16, 22:48
CG-O2C-000194	Customer invoice	Harborline Digital Retail	United States	$39,213	Completed	Touchless	No named owner	2.0 h	Aug 16, 22:43
CG-O2C-001089	Deduction and chargeback claim	Bellamy Wholesale	Germany	$512	Completed	Touchless	No named owner	6.1 h	Aug 16, 22:37
CG-O2C-002140	Credit memo	Lowfield Direct	Brazil	$1,480	Completed	Assisted	Marta Wieczorek	7.2 h	Aug 16, 22:37
CG-O2C-001887	Customer invoice	Northgate Supermarkets	India	$18,785	Completed	Touchless	No named owner	1.8 h	Aug 16, 22:36
CG-O2C-001040	Sales order	Eastmere Chemists	United States	$45,881	Completed	Touchless	No named owner	31 min	Aug 16, 22:36
CG-O2C-000176	Sales order	Duncastle Retail	India	$6,005	Completed	Assisted	Ingrid Halvorsen	4.4 h	Aug 16, 22:35
CG-O2C-001863	Sales order	Harborline Warehouse Club	Australia	$23,656	Completed	Touchless	No named owner	20 min	Aug 16, 22:35
CG-O2C-001914	Customer invoice	Silverbrook Stores	India	$35,107	Completed	Touchless	No named owner	45 min	Aug 16, 22:34
CG-O2C-001653	Collection and dunning action	Larkspur Supermarkets	Chile	$2,953	Completed	Touchless	No named owner	15.8 h	Aug 16, 22:33
CG-O2C-001252	Sales order	Tallowgate Retail	United States	$27,664	Completed	Touchless	No named owner	17 min	Aug 16, 22:23
CG-O2C-000035	Customer invoice	Sunfield Retail Group	Mexico	$43,866	Completed	Touchless	No named owner	1.8 h	Aug 16, 22:23
CG-O2C-001553	Delivery note	Duncastle Retail	Canada	$17,751	Completed	Touchless	No named owner	1.6 h	Aug 16, 22:18
CG-O2C-000148	Sales order	Harborline Express	United States	$35,110	Completed	Touchless	No named owner	52 min	Aug 16, 22:15
CG-O2C-000330	Cash application item	Willowmarch Discount Stores	United States	$58,986	Completed	Touchless	No named owner	35 min	Aug 16, 22:12
CG-O2C-001698	Sales order	Meadowcrest Pharmacy Group	United States	$43,013	Completed	Touchless	No named owner	1.0 h	Aug 16, 22:09
CG-O2C-001764	Sales order	Quintal Pharmacy Group	India	$12,352	Completed	Touchless	No named owner	1.1 h	Aug 16, 22:06
CG-O2C-001508	Customer invoice	Sunfield Discount Stores	United States	$79,300	Completed	Touchless	No named owner	1.4 h	Aug 16, 21:57
CG-O2C-000331	Deduction and chargeback claim	Portmeade Digital Retail	Italy	$41,404	Waiting on a person	Touchless	No named owner	21.7 h	Aug 16, 21:52
CG-O2C-001043	Credit memo	Pinehill Value Markets	Australia	$4,700	Completed	Touchless	No named owner	1.0 h	Aug 16, 21:50
CG-O2C-000840	Cash application item	Ambervale Forecourt Retail	Germany	$13,459	Completed	Touchless	No named owner	48 min	Aug 16, 21:48
CG-O2C-001528	Delivery note	Greystone Distribution	United States	$60,184	Completed	Touchless	No named owner	49 min	Aug 16, 21:46

A document with no named owner ran touchless. An owner is recorded only where a person was assisted by an agent or did the work themselves.

What this page is, and what it is not

Brightvale Consumer Group is an invented company. Every brand, site, customer, supplier, item and document behind this page was generated from a fixed random seed, and no figure is drawn from any real company accounts, filings or systems. What is real is the shape: a monolithic consumer goods group with one ledger and one shared services organization, and a document mix and volume that matches the estate this platform already publishes.

The ledger is a sample, not a week. Each tower contributes two percent of the documents it processes in a week, drawn across its document types in the published mix, so the counts here are roughly one fiftieth of what actually moves. The queue day series beside it is different: it is full population daily arrival and service counts for every queue. Multiplying one by fifty does not turn it into the other.