LensReading which lens this session carries.

Enterprise picture · the transaction ledger · O2C

Order-to-Cash in the sampled week

2,151 of the 18,010 sampled documents came through this tower, across 7 document types and 3 queues.

All towers
State — an exhaustive partition of all 2,151 documents in this tower
Completed1,921 · 89.3%
Exception open94 · 4.4%
Waiting on a person76 · 3.5%
In flight49 · 2.3%
Failed11 · 0.5%
Queues this tower ran work through
Order desk912 documents · average wait 34 min
Billing and credit908 documents · average wait 3.2 h
Cash and collections331 documents · average wait 1.9 h

Waiting time is time the document spent in the queue before anything happened to it, which is a subset of the cycle time above.

Document types

7 types · 2,151 documents · $59.1m

DocumentSampledShareValueAverageTouchesAvg cycle
Sales order51023.7%$14.5m$29k0.421.8 h
Customer invoice48222.4%$14.1m$29k0.544.5 h
Delivery note40218.7%$11.9m$30k0.573.1 h
Deduction and chargeback claim27612.8%$2.6m$9k0.5139.4 h
Cash application item22510.5%$13.7m$61k0.431.9 h
Credit memo1507.0%$544k$4k0.4912.1 h
Collection and dunning action1064.9%$1.7m$16k0.5524.0 h

Exceptions raised

154 documents across 12 codes · 7.2% of the tower

O2C-TAXTax determination failed for the ship-to country22 · 1.0%
O2C-EINCountry e-invoicing clearance rejected the document18 · 0.8%
O2C-SHTShort shipped against the confirmed order17 · 0.8%
O2C-PODProof of delivery not returned inside the window14 · 0.7%
O2C-UNARemittance cannot be matched to an open item13 · 0.6%
O2C-CRDOrder exceeds the credit limit on the account12 · 0.6%
O2C-APRCredit value above the delegated approval threshold11 · 0.5%
O2C-DEDDeduction has no matching promotion or agreement11 · 0.5%
O2C-PRFRetailer proof of performance not supplied11 · 0.5%
O2C-ATPRequested date is not available to promise9 · 0.4%
O2C-DSPBalance is in formal dispute and cannot be chased9 · 0.4%
O2C-PRCPrice on the line does not match the trade agreement7 · 0.3%

154 documents raised one of these codes at some point in the week. 94 were still open at the close, so the difference cleared inside the same week.

The last forty documents

Latest first, by the time the document arrived

ReferenceDocumentCounterpartyMarketAmountStateHandlingOwnerCycleArrived
CG-O2C-000029Deduction and chargeback claimAshcombe DistributionUnited States$568CompletedAssistedPriya Balasubramanian23.4 hAug 16, 23:55
CG-O2C-000540Delivery noteCranleigh SupermarketsJapan$27,069CompletedTouchlessNo named owner37 minAug 16, 23:52
CG-O2C-001827Deduction and chargeback claimTallowgate DirectSouth Africa$71Waiting on a personAssistedKenji Watanabe5.1 dAug 16, 23:51
CG-O2C-001476Sales orderCobalt Pharmacy GroupGermany$48,817CompletedTouchlessNo named owner23 minAug 16, 23:51
CG-O2C-000711Customer invoiceFernbank ChemistsNetherlands$11,306CompletedTouchlessNo named owner1.4 hAug 16, 23:45
CG-O2C-000047Delivery noteOakhurst Food StoresChina$37,748CompletedTouchlessNo named owner56 minAug 16, 23:45
CG-O2C-000621Delivery noteIronbridge Health StoresChile$39,825CompletedManualArjun Mehta8.9 hAug 16, 23:42
CG-O2C-000891Cash application itemOakhurst Retail GroupFrance$3,692CompletedTouchlessNo named owner1.3 hAug 16, 23:33
CG-O2C-000195Deduction and chargeback claimSunfield Retail GroupPhilippines$234CompletedManualWei Lin Tan9.4 dAug 16, 23:27
CG-O2C-001602Sales orderAmbervale DirectUnited States$52,407CompletedTouchlessNo named owner30 minAug 16, 23:18
CG-O2C-000143Customer invoiceBrookmere Digital RetailUnited States$10,270CompletedTouchlessNo named owner1.4 hAug 16, 23:15
CG-O2C-001469Sales orderNettleford Food StoresUnited Kingdom$49,257CompletedTouchlessNo named owner1.3 hAug 16, 23:11
CG-O2C-001688Collection and dunning actionStonebridge Digital RetailJapan$409CompletedTouchlessNo named owner2.1 hAug 16, 23:09
CG-O2C-002040Cash application itemHighmoor Forecourt RetailPoland$83,273CompletedTouchlessNo named owner31 minAug 16, 23:03
CG-O2C-000108Deduction and chargeback claimDuncastle ConvenienceFrance$32,388CompletedAssistedDiego Fuentes47.8 hAug 16, 22:58
CG-O2C-001730Deduction and chargeback claimPortmeade Discount StoresPhilippines$442CompletedTouchlessNo named owner7.6 hAug 16, 22:57
CG-O2C-000183Delivery noteMeadowcrest Digital RetailUnited States$39,579CompletedTouchlessNo named owner27 minAug 16, 22:57
CG-O2C-000051Sales orderSunfield MarketsJapan$17,876CompletedTouchlessNo named owner56 minAug 16, 22:56
CG-O2C-001906Cash application itemHarborline ExpressUnited States$38,766CompletedTouchlessNo named owner1.2 hAug 16, 22:48
CG-O2C-000194Customer invoiceHarborline Digital RetailUnited States$39,213CompletedTouchlessNo named owner2.0 hAug 16, 22:43
CG-O2C-001089Deduction and chargeback claimBellamy WholesaleGermany$512CompletedTouchlessNo named owner6.1 hAug 16, 22:37
CG-O2C-002140Credit memoLowfield DirectBrazil$1,480CompletedAssistedMarta Wieczorek7.2 hAug 16, 22:37
CG-O2C-001887Customer invoiceNorthgate SupermarketsIndia$18,785CompletedTouchlessNo named owner1.8 hAug 16, 22:36
CG-O2C-001040Sales orderEastmere ChemistsUnited States$45,881CompletedTouchlessNo named owner31 minAug 16, 22:36
CG-O2C-000176Sales orderDuncastle RetailIndia$6,005CompletedAssistedIngrid Halvorsen4.4 hAug 16, 22:35
CG-O2C-001863Sales orderHarborline Warehouse ClubAustralia$23,656CompletedTouchlessNo named owner20 minAug 16, 22:35
CG-O2C-001914Customer invoiceSilverbrook StoresIndia$35,107CompletedTouchlessNo named owner45 minAug 16, 22:34
CG-O2C-001653Collection and dunning actionLarkspur SupermarketsChile$2,953CompletedTouchlessNo named owner15.8 hAug 16, 22:33
CG-O2C-001252Sales orderTallowgate RetailUnited States$27,664CompletedTouchlessNo named owner17 minAug 16, 22:23
CG-O2C-000035Customer invoiceSunfield Retail GroupMexico$43,866CompletedTouchlessNo named owner1.8 hAug 16, 22:23
CG-O2C-001553Delivery noteDuncastle RetailCanada$17,751CompletedTouchlessNo named owner1.6 hAug 16, 22:18
CG-O2C-000148Sales orderHarborline ExpressUnited States$35,110CompletedTouchlessNo named owner52 minAug 16, 22:15
CG-O2C-000330Cash application itemWillowmarch Discount StoresUnited States$58,986CompletedTouchlessNo named owner35 minAug 16, 22:12
CG-O2C-001698Sales orderMeadowcrest Pharmacy GroupUnited States$43,013CompletedTouchlessNo named owner1.0 hAug 16, 22:09
CG-O2C-001764Sales orderQuintal Pharmacy GroupIndia$12,352CompletedTouchlessNo named owner1.1 hAug 16, 22:06
CG-O2C-001508Customer invoiceSunfield Discount StoresUnited States$79,300CompletedTouchlessNo named owner1.4 hAug 16, 21:57
CG-O2C-000331Deduction and chargeback claimPortmeade Digital RetailItaly$41,404Waiting on a personTouchlessNo named owner21.7 hAug 16, 21:52
CG-O2C-001043Credit memoPinehill Value MarketsAustralia$4,700CompletedTouchlessNo named owner1.0 hAug 16, 21:50
CG-O2C-000840Cash application itemAmbervale Forecourt RetailGermany$13,459CompletedTouchlessNo named owner48 minAug 16, 21:48
CG-O2C-001528Delivery noteGreystone DistributionUnited States$60,184CompletedTouchlessNo named owner49 minAug 16, 21:46

A document with no named owner ran touchless.

What this page is, and what it is not

Brightvale Consumer Group is an invented company.

The ledger is a sample, not a week.