Govern · works-council pack · WCP-FR-01
France: consultation on agent-assisted work
Generated Mar 30, 2026 from the role-transition ledger. more
The pack
Issued by Yolanda Reeves to Comite social et economique central. more
Scope and basis
All French-contracted roles across the functions this platform models. more
Comite social et economique central
Jean-Philippe Mercier · Secretaire, CSE Central
Yolanda Reeves
Chief Human Resources Officer
Generated Mar 30, 2026
Issued Apr 7, 2026
Response due May 19, 2026
Affected roles
Every sub-function in France whose work changes, grouped by function. The role after is the job as it will be written in the job architecture, not a description of the same job with fewer people in it.
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Travel & Expense | Travel & Expense Specialist | Escalation Owner, Travel & Expense | 36 → 23 | 7 | 5 | Planned |
| Fleet & Assets | Fleet & Assets Processing Analyst | Fleet & Assets Specialist — widened scope | 55 → 34 | 21 | 0 | Complete |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| H2R Control Tower | H2R Control Tower Processing Analyst | Exception Judgment Lead, H2R Control Tower | 61 → 38 | 21 | 0 | Complete |
| Service Catalog & Intake | Service Catalog & Intake Processing Analyst | Scenario Analyst, Service Catalog & Intake | 117 → 59 | 55 | 0 | Complete |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Case Management | Case Management Processing Analyst | Exception Judgment Lead, Case Management | 74 → 39 | 32 | 0 | Complete |
| Quality & Coaching | Quality & Coaching Processing Analyst | Agent Supervisor, Quality & Coaching | 70 → 42 | 26 | 0 | Complete |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Architecture & Design | Architecture & Design Processing Analyst | Exception Judgment Lead, Architecture & Design | 51 → 32 | 18 | 0 | Complete |
| Technical Debt | Technical Debt Processing Analyst | Technical Debt Specialist — widened scope | 51 → 34 | 17 | 0 | Underway |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| FP&A & Planning | FP&A & Planning Specialist | Agent Supervisor, FP&A & Planning | 11 → 6 | 4 | 0 | Complete |
| Cost & Profitability | Cost & Profitability Specialist | Escalation Owner, Cost & Profitability | 7 → 4 | 2 | 1 | Planned |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Strategic Workforce Planning | Strategic Workforce Planning Specialist | Strategic Workforce Planning Specialist — widened scope | 11 → 8 | 3 | 0 | Planned |
| Talent Mobility | Talent Mobility Specialist | Escalation Owner, Talent Mobility | 38 → 24 | 0 | 14 | Not started |
| Exit Management | Exit Management Processing Analyst | Control Tester, Exit Management | 73 → 50 | 20 | 1 | Underway |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| IT Financial Management | IT Financial Management Specialist | IT Financial Management Specialist — widened scope | 5 → 3 | 2 | 0 | Planned |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Commercial Advisory | Commercial Advisory Processing Analyst | Process Designer, Commercial Advisory | 87 → 62 | 14 | 9 | Planned |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Digital & Web | Digital & Web Processing Analyst | Agent Supervisor, Digital & Web | 46 → 32 | 13 | 0 | Complete |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Contract Execution | Contract Execution Processing Analyst | Exception Judgment Lead, Contract Execution | 59 → 32 | 23 | 1 | Underway |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Lab Operations | Lab Operations Specialist | Exception Judgment Lead, Lab Operations | 36 → 23 | 11 | 0 | Complete |
| External Collaboration | External Collaboration Specialist | Scenario Analyst, External Collaboration | 35 → 23 | 9 | 1 | Underway |
| Portfolio Analytics | Portfolio Analytics Specialist | Scenario Analyst, Portfolio Analytics | 9 → 5 | 3 | 0 | Underway |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Quote-to-Order | Quote-to-Order Processing Analyst | Control Tester, Quote-to-Order | 79 → 42 | 29 | 4 | Underway |
| Renewals & Churn Ops | Renewals & Churn Ops Processing Analyst | Exception Judgment Lead, Renewals & Churn Ops | 41 → 26 | 14 | 0 | Complete |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Territory & Quota Planning | Territory & Quota Planning Specialist | Data Steward, Territory & Quota Planning | 8 → 6 | 2 | 0 | Underway |
| Account Planning | Account Planning Processing Analyst | Process Designer, Account Planning | 47 → 36 | 0 | 11 | Not started |
| Sub-function | Role before | Role after | People | Redeployed | Unplaced | Status |
|---|---|---|---|---|---|---|
| Supply Planning | Supply Planning Processing Analyst | Escalation Owner, Supply Planning | 46 → 25 | 13 | 7 | Planned |
445 full-time equivalents come off the old work in this jurisdiction. 360 have a named destination, 29 are expected to leave through natural attrition, and 55 have no destination written. 2 sub-functions have no transition record started at all.
Changed decision rights
This is the clause a works council actually argues about: not how many people, but who decides. more
The team lead can reassign any unit and can suspend automatic allocation for a queue at any time.
The supervisor sets the minimum sample and reviews every sampled item personally.
Monitoring commitments
What the company will and will not measure about a person once agents are doing part of their work. more
No continuous or permanent observation of an individual employee.
Bounded by: Observation is event-based: a record exists when a decision is made, not while a person works.
Employees are told, in French, which decisions in their work are now taken by an agent.
Bounded by: The notice is the monitoring notice policy document, which exists in French and has been reviewed by local counsel.
Aggregate productivity reporting stops at the sub-function.
Bounded by: The CSE receives the same aggregate view the function leader receives, quarterly.
Appeal route
Any employee whose work is routed, scored or escalated by an agent may ask for the decision to be re-made by a named human within five working days. more
Open questions and outcome
No questions are open against this pack.
How will the CSE be informed if the risk weighting used for quality sampling changes? — raised by CSE Central
Favorable opinion delivered on 12 May 2026 with three conditions: the risk weighting used for quality sampling is disclosed to the CSE whenever it changes … more
Other jurisdictions
The same generator, run against the same ledger, filtered to a different jurisdiction.
These packs are assembled from the live ledger rather than typed by hand, which is the point. more
This pack covers 25 roles and 445 full-time equivalents in France. It was generated, not written: change a transition record on the role transitions page and this document changes with it. It reached Jean-Philippe Mercier on Apr 7, 2026.
Consultation is binding in France. This one concluded, with conditions recorded above.