Govern · works-council pack · WCP-DE-01

Germany: consultation on agent-assisted work

Generated Jun 8, 2026 from the role-transition ledger. more

The pack

Issued by Yolanda Reeves to Gesamtbetriebsrat. more

Awaiting response

Scope and basis

All German-contracted roles in the functions this platform models, covering the sub-functions where an agent now holds a decision that a person held before. more

Counterpart

Gesamtbetriebsrat

Ulrike Brandt · Vorsitzende, Gesamtbetriebsrat

Issued by

Yolanda Reeves

Chief Human Resources Officer

Dates

Generated Jun 8, 2026

Issued Jun 12, 2026

Response due Jul 3, 2026

Affected roles

Every sub-function in Germany whose work changes, grouped by function. The role after is the job as it will be written in the job architecture, not a description of the same job with fewer people in it.

Administration

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Facilities & Workplace	Facilities & Workplace Processing Analyst	Escalation Owner, Facilities & Workplace	57 → 29	23	3	Underway
Meetings & Events	Meetings & Events Processing Analyst	Escalation Owner, Meetings & Events	60 → 43	14	1	Underway
Business Continuity	Business Continuity Processing Analyst	Process Designer, Business Continuity	61 → 47	9	5	In consultation

AI GBS & Global Business Services

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
R2R Control Tower	R2R Control Tower Processing Analyst	Escalation Owner, R2R Control Tower	60 → 41	10	7	Planned

Customer Service

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Tier-2 Technical	Tier-2 Technical Processing Analyst	Escalation Owner, Tier-2 Technical	69 → 38	19	11	In consultation

Engineering

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Site Reliability	Site Reliability Processing Analyst	Scenario Analyst, Site Reliability	97 → 62	18	13	Planned
Security Engineering	Security Engineering Specialist	Exception Judgment Lead, Security Engineering	39 → 23	0	16	Not started

Legal

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Compliance & Ethics	Compliance & Ethics Processing Analyst	Control Tester, Compliance & Ethics	84 → 63	13	7	In consultation
Regulatory Affairs	Regulatory Affairs Processing Analyst	Agent Supervisor, Regulatory Affairs	83 → 62	0	20	Blocked
Litigation & Disputes	Litigation & Disputes Processing Analyst	Exception Judgment Lead, Litigation & Disputes	49 → 34	0	14	Blocked

Marketing

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Marketing Ops & MarTech	Marketing Ops & MarTech Processing Analyst	Escalation Owner, Marketing Ops & MarTech	55 → 35	0	20	Not started

Procurement & Source-to-Pay

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Supplier Performance & Risk	Supplier Performance & Risk Processing Analyst	Agent Supervisor, Supplier Performance & Risk	61 → 34	0	26	Not started

Research & Development

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
IP Creation & Capture	IP Creation & Capture Specialist	Process Designer, IP Creation & Capture	28 → 16	0	12	Blocked

Revenue Growth Management

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
CRM Data Stewardship	CRM Data Stewardship Specialist	Data Steward, CRM Data Stewardship	31 → 17	9	4	In consultation

Sales

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Sales Enablement	Sales Enablement Processing Analyst	Sales Enablement Specialist — widened scope	41 → 29	13	0	In consultation

Supply Chain

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Inventory Optimization	Inventory Optimization Processing Analyst	Escalation Owner, Inventory Optimization	88 → 42	28	12	In consultation
Order Promising	Order Promising Specialist	Process Designer, Order Promising	31 → 21	6	2	In consultation
Resilience & Risk	Resilience & Risk Processing Analyst	Data Steward, Resilience & Risk	78 → 55	0	22	Blocked

383 full-time equivalents come off the old work in this jurisdiction. 161 have a named destination, 28 are expected to leave through natural attrition, and 194 have no destination written. 3 sub-functions have no transition record started at all.

Changed decision rights

This is the clause a works council actually argues about: not how many people, but who decides. more

Routine transaction release inside the authority ceiling

Processing analyst released the transaction; supervisor sampled after the fact.Agent releases inside a value and risk ceiling set by policy more

The ceiling itself is set and changed only by a human policy owner, and any single release can be recalled by the sub-function owner.

Exception adjudication

Processing analyst decided; escalation was informal and undocumented.Agent proposes a disposition with its reasoning; a named human decides.

The decision. The agent cannot close an exception on its own in any German sub-function.

Escalation to the function leader

Supervisor judgment, with no fixed trigger.Fixed triggers written into policy, so escalation is predictable rather than discretionary.

The leader may escalate anything at any time more

Monitoring commitments

What the company will and will not measure about a person once agents are doing part of their work. more

Agent throughput, exception rate and cycle time are reported at sub-function level only.

Bounded by: No report in the product breaks these figures to an individual employee. The aggregation floor is the sub-function, not the team.

Individual work is visible only where a named human is the accountable approver on a specific decision.

Bounded by: That visibility exists because the approval must be attributable for audit. It is not used for performance appraisal, and the appraisal system does not read it.

Queue assignment does not rank employees against each other.

Bounded by: Routing uses unit attributes and authority ceilings. It does not read any productivity score, and no such score exists in the estate.

Evidence records retain the actor on every decision for seven years.

Bounded by: Retention is set by the audit requirement. Access is limited to control testing and dispute review, both of which are logged.

Appeal route

Any employee whose work is routed, scored or escalated by an agent may ask for the decision to be re-made by a named human within five working days. more

Open questions and outcome

Does the evidence record constitute a technical device for monitoring performance within the meaning of section 87 paragraph 1 number 6, given that it records the human actor and not the agent alone?

Raised by Gesamtbetriebsrat

What happens to the co-determination agreement if the autonomy ceiling on a German sub-function is later raised?

Raised by Gesamtbetriebsrat

Will the works council receive the adversarial test results, or only the summary?

Raised by Gesamtbetriebsrat

Where this pack falls short

Issued on 12 June with a twenty-one day response expectation. more

Other jurisdictions

The same generator, run against the same ledger, filtered to a different jurisdiction.

WCP-AU-01 WCP-BR-01 WCP-FR-01 WCP-SG-01 WCP-UK-01 WCP-US-01

What this record is, and what it is not

These packs are assembled from the live ledger rather than typed by hand, which is the point. more

This pack covers 18 roles and 383 full-time equivalents in Germany. It was generated, not written: change a transition record on the role transitions page and this document changes with it. It reached Ulrike Brandt on Jun 12, 2026.

Consultation is binding in Germany. The response window closed 46 days ago with no answer recorded, which means the deployment behind it is not cleared.