LensReading which lens this session carries.

Govern · works-council pack · WCP-BR-01

Brazil: consultation on agent-assisted work

Generated Jun 2, 2026 from the role-transition ledger.

All packs

The pack

Issued by Yolanda Reeves to Sindicato dos Empregados.

Draft
1

Scope and basis

Brazilian-contracted roles in the shared service and customer-facing sub-functions.

Counterpart

Sindicato dos Empregados

Carlos Menezes · Diretor, Sindicato dos Empregados

Issued by

Yolanda Reeves

Chief Human Resources Officer

Dates

Generated Jun 2, 2026

Not yet issued

No response date set

2

Affected roles

Every sub-function in Brazil whose work changes, grouped by function. The role after is the job as it will be written in the job architecture, not a description of the same job with fewer people in it.

Administration
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Hospitality & ReceptionHospitality & Reception Processing AnalystHospitality & Reception Specialist — widened scope80 → 48320Not started
Customer Service
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Knowledge ManagementKnowledge Management Processing AnalystProcess Designer, Knowledge Management63 → 39211Complete
Engineering
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
BuildBuild Processing AnalystEscalation Owner, Build80 → 412513In consultation
Developer ExperienceDeveloper Experience Processing AnalystProcess Designer, Developer Experience63 → 30032Not started
Finance
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Management ReportingManagement Reporting Processing AnalystAgent Supervisor, Management Reporting60 → 33178Planned
TaxTax Processing AnalystScenario Analyst, Tax90 → 68021Not started
Information Technology
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
End-User ComputeEnd-User Compute SpecialistEscalation Owner, End-User Compute23 → 1191Underway
Data & Integration PlatformData & Integration Platform SpecialistAgent Supervisor, Data & Integration Platform39 → 2773Planned
Procurement & Source-to-Pay
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Negotiation & AwardNegotiation & Award Processing AnalystNegotiation & Award Specialist — widened scope47 → 33140Not started
Requisition & PORequisition & PO Processing AnalystRequisition & PO Specialist — widened scope106 → 53530Planned
Research & Development
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Experiment DesignExperiment Design Processing AnalystAgent Supervisor, Experiment Design60 → 38181Underway
Revenue Growth Management
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Systems & IntegrationSystems & Integration Processing AnalystAgent Supervisor, Systems & Integration79 → 48030Not started
Revenue AnalyticsRevenue Analytics SpecialistAgent Supervisor, Revenue Analytics23 → 1381Underway
Sales
Sub-functionRole beforeRole afterPeopleRedeployedUnplacedStatus
Deal Desk & ApprovalsDeal Desk & Approvals Processing AnalystScenario Analyst, Deal Desk & Approvals50 → 31143Underway
Partner & ChannelPartner & Channel Processing AnalystControl Tester, Partner & Channel64 → 42172Underway
Expansion & RenewalsExpansion & Renewals SpecialistScenario Analyst, Expansion & Renewals25 → 1770Underway
Incentive CompensationIncentive Compensation Processing AnalystException Judgment Lead, Incentive Compensation66 → 371314Planned

407 full-time equivalents come off the old work in this jurisdiction. 257 have a named destination, 20 are expected to leave through natural attrition, and 130 have no destination written. 5 sub-functions have no transition record started at all.

3

Changed decision rights

This is the clause a works council actually argues about: not how many people, but who decides.

Case disposition in customer service
Agent-of-record decided within a soft guideline.Software agent proposes; the human decides on anything touching a customer remedy.

Every remedy decision, and the right to overturn a proposal without recording a justification.

4

Monitoring commitments

What the company will and will not measure about a person once agents are doing part of their work.

Performance evaluation inputs are unchanged by this program.

Bounded by: This is the commitment the collective agreement turns on, and it is the one the draft cannot yet evidence, because the appraisal integration has not been reviewed.

Automated decisions affecting an employee carry a stated reason and a human review route.

Bounded by: The review route is the standard appeal route below; the stated reason is the agent rationale already retained on the decision record.

5

Appeal route

Any employee whose work is routed, scored or escalated by an agent may ask for the decision to be re-made by a named human within five working days.

6

Open questions and outcome

Does the union treat the agent rationale as sufficient reasoning under the data protection clauses, or does it require a natural-language explanation authored by a person?

Raised by Employer

Where this pack falls short

This pack has never been issued.

Other jurisdictions

The same generator, run against the same ledger, filtered to a different jurisdiction.

WCP-AU-01WCP-DE-01WCP-FR-01WCP-SG-01WCP-UK-01WCP-US-01
What this record is, and what it is not

These packs are assembled from the live ledger rather than typed by hand, which is the point.

This pack covers 17 roles and 407 full-time equivalents in Brazil. It was generated, not written: change a transition record on the role transitions page and this document changes with it. It has never been issued, so nothing in it has been put to anybody.

Consultation is binding in Brazil. Until the counterpart responds, the deployment behind it is not cleared.