Govern · works-council pack · WCP-BR-01

Brazil: consultation on agent-assisted work

Generated Jun 2, 2026 from the role-transition ledger. Every number below is read from the same records the rest of the product runs on, so this document cannot drift away from the estate it describes.

All packs

Status

Draft

Never issued

Consultation duty

Binding

deployment cannot proceed until the counterpart responds

Roles covered

across 9 functions

People covered

407.1

407.1 full-time equivalents come off the old work

Unplaced

130.4

32% of released capacity has no destination written

Response

—

no response date has been set

The pack

Issued by Yolanda Reeves to Sindicato dos Empregados. Six clauses, in the order a representative body reads them.

Draft

Scope and basis

Brazilian-contracted roles in the shared service and customer-facing sub-functions. The collective agreement in force requires negotiation before any change to how individual performance is evaluated, and the data protection authority has required specific clauses on automated processing since August 2024.

Counterpart

Sindicato dos Empregados

Carlos Menezes · Diretor, Sindicato dos Empregados

Issued by

Yolanda Reeves

Chief Human Resources Officer

Dates

Generated Jun 2, 2026

Not yet issued

No response date set

Affected roles

Every sub-function in Brazil whose work changes, grouped by function. The role after is the job as it will be written in the job architecture, not a description of the same job with fewer people in it.

Administration

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Hospitality & Reception	Hospitality & Reception Processing Analyst	Hospitality & Reception Specialist — widened scope	80.1 → 47.9	32.2	0.0	Not started

Customer Service

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Knowledge Management	Knowledge Management Processing Analyst	Process Designer, Knowledge Management	62.7 → 39.3	20.8	0.6	Complete

Engineering

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Build	Build Processing Analyst	Escalation Owner, Build	80.1 → 40.7	24.5	13.2	In consultation
Developer Experience	Developer Experience Processing Analyst	Process Designer, Developer Experience	62.9 → 30.0	0.0	31.9	Not started

Finance

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Management Reporting	Management Reporting Processing Analyst	Agent Supervisor, Management Reporting	59.8 → 33.2	17.3	7.8	Planned
Tax	Tax Processing Analyst	Scenario Analyst, Tax	89.6 → 67.7	0.0	21.1	Not started

Information Technology

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
End-User Compute	End-User Compute Specialist	Escalation Owner, End-User Compute	22.5 → 11.3	8.9	1.1	Underway
Data & Integration Platform	Data & Integration Platform Specialist	Agent Supervisor, Data & Integration Platform	38.6 → 27.2	7.4	3.4	Planned

Procurement & Source-to-Pay

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Negotiation & Award	Negotiation & Award Processing Analyst	Negotiation & Award Specialist — widened scope	47.4 → 33.3	14.1	0.0	Not started
Requisition & PO	Requisition & PO Processing Analyst	Requisition & PO Specialist — widened scope	106.0 → 52.6	53.4	0.0	Planned

Research & Development

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Experiment Design	Experiment Design Processing Analyst	Agent Supervisor, Experiment Design	59.7 → 38.4	18.1	1.0	Underway

Revenue Operations

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Systems & Integration	Systems & Integration Processing Analyst	Agent Supervisor, Systems & Integration	78.8 → 47.8	0.0	30.1	Not started
Revenue Analytics	Revenue Analytics Specialist	Agent Supervisor, Revenue Analytics	23.4 → 13.1	8.2	1.0	Underway

Sales

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Deal Desk & Approvals	Deal Desk & Approvals Processing Analyst	Scenario Analyst, Deal Desk & Approvals	49.5 → 30.9	13.5	3.0	Underway
Partner & Channel	Partner & Channel Processing Analyst	Control Tester, Partner & Channel	63.7 → 41.8	17.4	2.2	Underway
Expansion & Renewals	Expansion & Renewals Specialist	Scenario Analyst, Expansion & Renewals	25.3 → 16.7	7.4	0.3	Underway
Incentive Compensation	Incentive Compensation Processing Analyst	Exception Judgment Lead, Incentive Compensation	65.7 → 36.8	13.4	13.7	Planned

407.1 full-time equivalents come off the old work in this jurisdiction. 256.6 have a named destination, 20.1 are expected to leave through natural attrition, and 130.4 have no destination written. 5 sub-functions have no transition record started at all.

Changed decision rights

This is the clause a works council actually argues about: not how many people, but who decides. Each row states the decision, who held it before, who holds it now, and what a human keeps regardless.

Case disposition in customer service

Agent-of-record decided within a soft guideline.Software agent proposes; the human decides on anything touching a customer remedy.

Every remedy decision, and the right to overturn a proposal without recording a justification.

Monitoring commitments

What the company will and will not measure about a person once agents are doing part of their work. Each commitment carries the limit that makes it enforceable rather than a statement of intent.

Performance evaluation inputs are unchanged by this program.

Bounded by: This is the commitment the collective agreement turns on, and it is the one the draft cannot yet evidence, because the appraisal integration has not been reviewed.

Automated decisions affecting an employee carry a stated reason and a human review route.

Bounded by: The review route is the standard appeal route below; the stated reason is the agent rationale already retained on the decision record.

Appeal route

Any employee whose work is routed, scored or escalated by an agent may ask for the decision to be re-made by a named human within five working days. The request goes to the sub-function owner listed on the role transition record; if the employee is not satisfied, it escalates to the function leader and then to the HR business partner named on the same record. The agent decision is suspended while the review is open. Every review is logged against the originating unit reference and is disclosable to the representative body on request.

Open questions and outcome

Does the union treat the agent rationale as sufficient reasoning under the data protection clauses, or does it require a natural-language explanation authored by a person?

Raised by Employer

Where this pack falls short

This pack has never been issued. It has sat in draft since 2 June while the Brazilian sub-functions continued to move, which makes Brazil the most exposed jurisdiction in the estate: there are live role transitions here whose consultation duty is binding and unmet. Nothing on this page changes that; it only makes it visible.

Other jurisdictions

The same generator, run against the same ledger, filtered to a different jurisdiction.

WCP-AU-01 WCP-DE-01 WCP-FR-01 WCP-SG-01 WCP-UK-01 WCP-US-01

What this record is, and what it is not

These packs are assembled from the live ledger rather than typed by hand, which is the point. What they are not is legal advice: the duty analysis in each pack was written by the team building the platform, not by counsel in the jurisdiction it describes.

This pack covers 17 roles and 407.1 full-time equivalents in Brazil. It was generated, not written: change a transition record on the role transitions page and this document changes with it. It has never been issued, so nothing in it has been put to anybody.

Consultation is binding in Brazil. Until the counterpart responds, the deployment behind it is not cleared.