Govern · works-council pack · WCP-AU-01

Australia: consultation on agent-assisted work

Generated Jun 18, 2026 from the role-transition ledger. more

All packs

The pack

Issued by Yolanda Reeves to Employee Representative Committee. more

Not started

Scope and basis

Australian roles, a small population spread across finance, procurement and customer service. more

Counterpart

Employee Representative Committee

Bruce Tarrant · Delegate, Employee Representative Committee

Issued by

Yolanda Reeves

Chief Human Resources Officer

Dates

Generated Jun 18, 2026

Not yet issued

No response date set

Affected roles

Every sub-function in Australia whose work changes, grouped by function. The role after is the job as it will be written in the job architecture, not a description of the same job with fewer people in it.

Customer Service

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Tier-1 Resolution	Tier-1 Resolution Processing Analyst	Control Tester, Tier-1 Resolution	51 → 26	0	24	Blocked

Engineering

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Engineering Analytics	Engineering Analytics Specialist	Escalation Owner, Engineering Analytics	11 → 7	4	0	Complete

Finance

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Budgeting & Forecasting	Budgeting & Forecasting Specialist	Exception Judgment Lead, Budgeting & Forecasting	21 → 15	4	2	In consultation
Finance Systems	Finance Systems Processing Analyst	Finance Systems Specialist — widened scope	50 → 29	20	0	Complete

Information Technology

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Network	Network Specialist	Process Designer, Network	40 → 21	0	18	Blocked

Marketing

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Content Studio	Content Studio Processing Analyst	Agent Supervisor, Content Studio	52 → 36	0	15	Not started
Customer Advocacy	Customer Advocacy Processing Analyst	Control Tester, Customer Advocacy	52 → 39	12	0	Complete

Procurement & Source-to-Pay

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Payment Interlock	Payment Interlock Specialist	Scenario Analyst, Payment Interlock	26 → 15	8	2	In consultation

Revenue Growth Management

Sub-function	Role before	Role after	People	Redeployed	Unplaced	Status
Billing Interlock	Billing Interlock Processing Analyst	Billing Interlock Specialist — widened scope	52 → 27	25	0	Not started

139 full-time equivalents come off the old work in this jurisdiction. 72 have a named destination, 6 are expected to leave through natural attrition, and 61 have no destination written. 2 sub-functions have no transition record started at all.

Changed decision rights

This is the clause a works council actually argues about: not how many people, but who decides. more

Monitoring commitments

What the company will and will not measure about a person once agents are doing part of their work. more

Appeal route

Any employee whose work is routed, scored or escalated by an agent may ask for the decision to be re-made by a named human within five working days. more

Open questions and outcome

No questions have been raised, because the pack has not been issued.

Where this pack falls short

There is no pack. more

Other jurisdictions

The same generator, run against the same ledger, filtered to a different jurisdiction.

WCP-BR-01 WCP-DE-01 WCP-FR-01 WCP-SG-01 WCP-UK-01 WCP-US-01

What this record is, and what it is not

These packs are assembled from the live ledger rather than typed by hand, which is the point. more

This pack covers 9 roles and 139 full-time equivalents in Australia. It was generated, not written: change a transition record on the role transitions page and this document changes with it. It has never been issued, so nothing in it has been put to anybody.

Consultation is not legally required in Australia. This pack exists because the estate is the same everywhere and issuing a document only where the law forces you to is how a company loses the argument in the jurisdictions where it does.