Human in the loop · one inbox, not thirty-seven
The single queue
107 decisions are waiting on a named person somewhere in this estate. Until now they were spread across 12 separate action queues, each honest about its own backlog and none of them able to see the others. This is their shared destination: the same items, addressed to a post, ranked by consequence, with the arithmetic behind every rank shown on the item. The queue holds no work of its own. Every item is a row that is already waiting on one of the pages listed in the register below, re-addressed to the post that has to decide it. Clearing an item here is the same decision as clearing it there.
Ranked by consequence
What the estate should decide first
Every item is scored on four factors and the four scores are added. The ranking is a scheme, not a measurement. Four factors are scored out of 40, 30, 20 and 10, and the four scores are added. The ceilings were chosen by us and no one has yet agreed them. What is measured is each factor underneath: the window and whether it closed, the count held behind the item, the band on the record and whose deadline applies.
The top 12 of 107
Rank, the post it is addressed to, the clock on it, and the score with its four parts
The four factors
Why an item is where it is
A ranked list that cannot explain its own ranking is a black box asking for trust it has not earned. These are the only four things that move an item up, with the ceiling each one can contribute.
One inbox per person
Who holds what
Routing is by remit, never by value. A post that cannot sign an item still receives it, and the authority register refuses it at the point of submission rather than quietly sending it somewhere else. One separation rule blocks and five report. Concentrating decisions on one surface makes that difference load bearing: the queue refuses a self-raised item at the point of submission under SOD-01, and records but does not stop the other five.
The roster
Every post, what it holds today, and whether an absence would stop it
Where it comes from
The register of contributing queues
The existing action queues stay exactly where they are. Each is the page's own honest statement of its backlog, and this is their shared destination, not their replacement.
12 queues feed this one
What each contributes, and how many records one item settles there
4 queues deliberately do not
Counted here as excluded, with the reason, rather than as an empty tile
Shape of the backlog
What kind of decisions these are
Three cuts of the same 107 items. Each partitions the whole queue, so each column adds to the same total.
By kind of decision
What the person is actually being asked to do
By whose clock applies
The single heaviest input to the legal-clock factor
By the band on the record
Taken from the source row, never inferred by the queue
Cover
What an absence would do to this
A single queue is only as good as the arrangement behind each post. Full board on its own page.
6 of 12 arrangements are not simply present
Named cover, circular cover, cover that cannot sign, and nobody at all
Actions
What is waiting on a person
This is the estate’s whole decision backlog in one place. Every count below is a decision that a named post has to take, and every one of them is also still sitting on the page it came from. Clearing it in either place clears it in both.
past the date somebody was promised
A window was set on 71 of the 107 open items and it has already closed on 33 of them. These lead the ranking because the commitment factor is the heaviest of the four.
sit in the critical band
The band is the one the source record itself carries. It contributes 20 points of the 100 and it is the only factor that is not a count or a date.
a post cannot decide because it raised them
SOD-01 is the one separation rule that blocks rather than reports. On these items the raiser and the assignee are the same person, so the queue will refuse the submission and record the refusal against the rule.
carry a value above the assignee’s cap
Routing places work by remit, never by value, so a post can hold an item it is not allowed to sign. The authority register refuses at submission and the item has to be escalated. Total value on these items is $406.0m.
posts on the roster hold nothing at all
Sam Okafor · Daniel Petrov appear on the roster and no routing rule sends anything to them. Either the rules are wrong or the posts are.
Operations
What this desk is allowed to start
A surface that only reports is not operable. This is the work this page can set in motion, and the bound it runs into.
Trigger and bound
Items and the records behind them. 107 open items cover 3,497 waiting records. An item is one decision, not one record: where a page holds a set that a single ruling settles, the set enters once and says how many it covers. Where the queue is assembled from. 12 of the product’s action queues feed this one and 4 deliberately do not. The excluded four are reading surfaces whose backlog is not a decision waiting on a person. How it is spread across posts. Oscar Duarte holds the largest queue at 20 and Naomi Muller the smallest at 2, across 10 posts of the 12 on the roster. What the ranking is. Four factors scored out of 40, 30, 20 and 10 and added: the commitment breached, the work held behind it, the band on the record, and whose deadline applies. The ceilings are ours and nobody has agreed them, which is why every item shows its own arithmetic.
Live observability
What the record shows right now
Every open item carries exactly one clock, and the 7 kinds below partition all 107 of them. 36 carry no clock at all, which is not a gap in the queue but a gap in what the estate ever committed to.
Current distribution
107 items
Is policy and strategy coming to fruition
Whether the written intent is holding here
Partly
Not holding on the record
The written intent is that a person is in the loop on anything an agent will not decide. That is now true in one place rather than thirty-seven: 107 items, every one addressed to a named post, ranked by an arithmetic anybody can read. What is not yet true is that the loop closes on time. 31 percent of the queue is already past a date, 36 items have no date to be past, and 16 will be refused at submission by the authority register or the separation matrix rather than decided, of which 2 trip both rules at once.
It is the estate's whole decision backlog in one place: 107 items covering 3,497 waiting records, drawn from 12 of the product's own action queues and addressed to 10 named posts. Nothing here is new work. Every item is still sitting on the page it came from, and clearing it in either place clears it in both.
The ranking is a scheme we chose, not a measurement anybody has agreed. Four ceilings — 40, 30, 20 and 10 — were set by us, and the fact that they add to a round hundred should be read as a design decision rather than a finding. What is measured underneath each factor is real: the window and whether it closed, the count held behind the item, the band the source row carries, and whose deadline it is.
It is not a work queue and it does not execute anything. It is also not yet a complete loop: 33 items are already past a date, 36 have no date to be past, and 16 will be refused at submission by the authority register or by SOD-01 rather than decided (9 above the cap, 9 self-raised, and 2 items caught by both). The largest single item settles 604 records at once, which is efficient and also means one ruling carries a great deal.