Sub-function
Onboarding
Owns onboarding case work end to end inside Human Resources. Runs 3 lines across 18 stations, drains the repeatable share into the H2R tower, and holds 1 human gates.
Estate rating
A
81 / 100
The highest-autonomy people process in the enterprise. It is deterministic, well-instrumented, and every exception has a named owner.
Agents
9
Lines
3
Units / wk
18,493
Timetable vs actual
13.5h → 15.7h
Cost / unit
$12
was $33
Run-rate saving
$19.9M
annualized at this volume
The 9 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Onboarding Orchestrator
Owns the onboarding lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
Pre-boarding Comms Agent
Runs the repeatable portion of onboarding inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
Buddy & Manager Prep Agent
Runs the repeatable portion of onboarding inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
Document & Compliance Pack Agent
Executes the onboarding step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
Provisioning Coordination Agent
Executes the onboarding step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
Day-1 Readiness Agent
Executes the onboarding step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
30/60/90 Check-in Agent
Executes the onboarding step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Employee Experience when the unit falls outside the decision envelope or confidence drops below the floor.
Onboarding Policy Agent
Holds the rules that bind every other agent in onboarding. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Onboarding Challenger Agent
Adversarial reviewer for onboarding. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into cross-function process redesign.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
Onboarding Operating Position
Supersededv1Where should the autonomy ceiling for onboarding sit over the next four quarters, and what evidence would justify moving it?
Hold the ceiling at A4 for onboarding. The highest-autonomy people process in the enterprise. It is deterministic, well-instrumented, and every exception has a named owner. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
86%
The challenge — Onboarding Challenger Agent
Onboarding Challenger Agent argues the recommendation leans on 5 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 8 percent for two consecutive months
- ·Cost per onboarding case stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $42k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $440k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $389k to build controls | Override rate is 7 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $935k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| HR3-POL-200 | Onboarding Decision Envelope Agents in this lane may act without a human when the onboarding case sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 6 agents · EU · UK | envelope | Onboarding Policy Agent | Director, Employee Experience | v2.1 | Active |
| HR3-POL-201 | Onboarding Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 6 agents · LATAM · US | evidence | Onboarding Policy Agent | Director, Employee Experience | v3.1 | Active |