LensReading which lens this session carries.
Human Resources/Exit Management

Sub-function

Exit Management

Owns exit case work end to end inside Human Resources. Runs 3 lines across 24 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.

orchestrator Exit Orchestratorhuman owner Director, Employee Relations routes into h2r

Estate rating

BBB

69 / 100

autonomy 59%cap 60%

Voluntary exits are near-touchless. Every involuntary exit and every RIF selection list is human-decided with legal clearance — the agent prepares, never selects.

Agents

9

Lines

3

Units / wk

6,942

Timetable vs actual

10.3h → 12.4h

Cost / unit

$19

was $45

Run-rate saving

$9.1M

annualized at this volume

The 9 agents running this sub-function

Grouped by what they are for, not by where they sit. The agent org is process-shaped.

OrchestratorOwns the queue and arbitrates between desks.

Exit Orchestrator

Owns the exit management lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.

ObserveA293 / 24h90%8% ovr$11/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

AI GBSRuns the shared transaction spine.

Resignation Intake Agent

Runs the repeatable portion of exit management inside the shared transaction spine at spine cost and spine controls.

AI GBSA2806 / 24h91%6% ovr$0.52/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

Deprovisioning Coordination Agent

Runs the repeatable portion of exit management inside the shared transaction spine at spine cost and spine controls.

AI GBSA23,012 / 24h90%1% ovr$0.45/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

TaskExecutes stations on a line.

Exit Interview Agent

Executes the exit management step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA22,322 / 24h91%7% ovr$0.28/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

Knowledge Capture Agent

Executes the exit management step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA24,059 / 24h97%2% ovr$0.61/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

Final Pay Calculation Agent

Executes the exit management step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA23,262 / 24h92%7% ovr$0.53/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

Alumni & Rehire Agent

Executes the exit management step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA22,642 / 24h90%7% ovr$0.43/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

ObserveWatches signals and watches the agents.

Attrition Signal Agent

Watches exit management continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.

ObserveA2179 / 24h91%15% ovr$2.21/task

ceiling A2 · escalates to Escalates to Director, Employee Relations when the unit falls outside the decision envelope or confidence drops below the floor.

ChallengerPaid to disagree before a human has to.

Exit Management Challenger Agent

Adversarial reviewer for exit management. Argues the opposite case on every position and flags where the evidence does not carry the claim.

StrategyA262 / 24h88%6% ovr$6.97/task

ceiling A2 · escalates to Escalates when a ratified position is still running against a break condition it flagged.

Estate rating breakdown

Seven control dimensions. Judgment readiness runs against autonomy on purpose.

Control Coverage56
Evidence Quality60
Override Discipline85
Data Integrity66
Recovery Readiness73
Cost Transparency71
Judgment Readiness76

People

What the humans stopped doing, and what they do now.

headcount on this work72.949.5 FTE

Redeployed into control design and independent testing.

inference cost per unit$2.61

Lines running in this sub-function

Each line is a workflow. Click a line to walk it station by station.

10 clear6 evidenced1 held
HR9AVoluntary ExitTransactional · 8 stations

Notice

2 live

Manager confirm

1 live

Knowledge capture

2 live

Deprovision

1 live

Final pay

7 q

Exit interview

3 q

Records

1 live

Alumni

3 q

HR9BInvoluntary ExitTransactional · 8 stations

Trigger

2 live

Evidence pack

1 live

Legal clearance

2 live

Leader decision

2 live

Settlement model

12 q

Approve settlement

1 live

Execute

43 q

Deprovision

1 live

HR9CReduction in ForceJudgment · 8 stations

Frame scope

28 q

Model selection

1 live

Adverse impact test

10 q

Legal review

1 q

Works council

0 q

Leadership ratify

4 q

Sequence

8 q

Execute

15 q

Strategy positions this sub-function holds

An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.

HR9-POS-100

Reduction in Force

In challengev2

Is the current cost per exit case defensible against external comparators once inference spend is counted in full?

Hold the ceiling at A2 for exit management. Voluntary exits are near-touchless. Every involuntary exit and every RIF selection list is human-decided with legal clearance — the agent prepares, never selects. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.

confidence

61%

The challenge — Exit Management Challenger Agent

Exit Management Challenger Agent argues the recommendation leans on 4 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.

Break conditions

  • ·Override rate rises above 8 percent for two consecutive months
  • ·Cost per exit case stops falling while volume keeps rising
  • ·A control failure in this lane reaches a customer or a regulator

Evidence gaps

  • ·No external comparator on a like-for-like unit definition
  • ·Exception cases under $20k are sampled, not fully measured
Alternative consideredCostRiskVerdict
Hold the current position$607k run rateKnown and priced. Cedes ground if comparators move faster.live
Raise the ceiling one level now$1711k to build controlsOverride rate is 5 percent; raising the ceiling before that settles imports the error into production.rejected on evidence
Move the exception tail to the spine$301k transitionLoses local context. Rework risk on the cases that are hardest to recover.under review
authored by Exit Orchestratorratifier Director, Employee Relations3 stated assumptions

Policy register

The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.

RefRuleScopeOwner agentApproved byVersionStatus
HR9-POL-200

Exit Management Decision Envelope

Agents in this lane may act without a human when the exit case sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.

binds 6 agents · LATAM · US

envelopeExit OrchestratorDirector, Employee Relationsv5.7Active
HR9-POL-201

Exit Management Evidence Standard

Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.

binds 6 agents · EU · UK · US

evidenceExit OrchestratorDirector, Employee Relationsv4.4Active
HR9-POL-202

Exit Management Escalation Rule

Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Director, Employee Relations owns the response clock.

binds 6 agents · Global

escalationExit OrchestratorDirector, Employee Relationsv2.2Active