Zoom 3 of 3 — line
Dispute Resolution
Transactional line · Sales · Incentive Compensation
Runs when: Runs transactional. Starts when a scheduled window opens.
7089
units a week
78%
touchless
6
stations
20.9h
timetable
24.8h
actual
+19%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Intake
Workflowrun by Plan Modeling Agent
dwell 124msla 270mqueued 46 - 02
Recalculate
Workflowrun by Attainment Calculation Agent
dwell 56msla 83mqueued 23 - 03
Evidence pack
Workflowrun by Dispute Triage Agent
dwell 48msla 97mqueued 20 - 04
Decision
Policyrun by Director, Sales Compensation
Gate: Held for a named human when the unit exceeds the comp statement decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Sales Compensation
dwell 151msla 357mqueued 6 - 05
Adjust
AI GBS AI GBS depotrun by Plan Modeling Agent
dwell 100msla 230mqueued 31 - 06
Close
Workflowrun by Comp Policy Agent
dwell 95msla 153mqueued 6
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| SL11B-1006 | Comp statement at recalculate Tomas Rhodes | Comp Design Agent agent | $1k | In flight | 2h 13m / 1h 23m |
| SL11B-1012 | Comp statement at close Oscar Rhodes | Comp Design Agent agent | $25k | Auto-cleared | 3h 21m / 2h 33m |
| SL11B-1017 | Comp statement at decision Farrah Sorensen | Director, Sales Compensation human | $55k | Human hold | 1h 32m / 5h 57m |
| SL11B-1023 | Comp statement at close Zara Voss | Plan Communication Agent agent | $31k | Auto-cleared | 1h 24m / 2h 33m |
| SL11B-1031 | Comp statement at recalculate Naomi Marchetti | Plan Modeling Agent agent | $32k | In flight | 31m / 1h 23m |