Sub-function
Performance Management
Owns review work end to end inside Human Resources. Runs 3 lines across 19 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
Estate rating
BBB
70 / 100
Agents assemble evidence, scan for biased language and prepare calibration packs. Ratings, PIP initiation and outcomes are never agent decisions — they carry legal consequence.
Agents
10
Lines
3
Units / wk
13,120
Timetable vs actual
15.4h → 16.4h
Cost / unit
$17
was $33
Run-rate saving
$11.1M
annualized at this volume
The 10 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Performance Orchestrator
Owns the performance management lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A1 · escalates to Escalates to Director, Performance & Talent when the unit falls outside the decision envelope or confidence drops below the floor.
Goal Cascade Agent
Runs the repeatable portion of performance management inside the shared transaction spine at spine cost and spine controls.
ceiling A1 · escalates to Escalates to Director, Performance & Talent when the unit falls outside the decision envelope or confidence drops below the floor.
Continuous Feedback Agent
Executes the performance management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A1 · escalates to Escalates to Director, Performance & Talent when the unit falls outside the decision envelope or confidence drops below the floor.
Calibration Prep Agent
Executes the performance management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A1 · escalates to Escalates to Director, Performance & Talent when the unit falls outside the decision envelope or confidence drops below the floor.
PIP Drafting Agent
Executes the performance management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A1 · escalates to Escalates to Director, Performance & Talent when the unit falls outside the decision envelope or confidence drops below the floor.
Review Quality Agent
Watches performance management continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A1 · escalates to Escalates to Director, Performance & Talent when the unit falls outside the decision envelope or confidence drops below the floor.
Rating Distribution Monitor
Holds the rules that bind every other agent in performance management. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A1 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Performance Policy Agent
Holds the rules that bind every other agent in performance management. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A1 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Bias Language Monitor
Holds the rules that bind every other agent in performance management. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A1 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Performance Management Challenger Agent
Adversarial reviewer for performance management. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A1 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into agent supervision, calibration and coaching.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
Performance Management Operating Position
Ratifiedv2Is the current cost per review defensible against external comparators once inference spend is counted in full?
Hold the ceiling at A1 for performance management. Agents assemble evidence, scan for biased language and prepare calibration packs. Ratings, PIP initiation and outcomes are never agent decisions — they carry legal consequence. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
79%
The challenge — Performance Management Challenger Agent
Performance Management Challenger Agent argues the recommendation leans on 4 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 7 percent for two consecutive months
- ·Cost per review stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $32k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $188k run rate | Known and priced. Cedes ground if comparators move faster. | not selected |
| Raise the ceiling one level now | $250k to build controls | Override rate is 12 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $220k transition | Loses local context. Rework risk on the cases that are hardest to recover. | selected |
Ratified 9 months ago. Measured since: cost per review fell 21 percent against a forecast of 20 percent.
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| HR5-POL-200 | Performance Management Decision Envelope Agents in this lane may act without a human when the review sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 4 agents · US · Canada | envelope | Rating Distribution Monitor | Director, Performance & Talent | v5.3 | Active |
| HR5-POL-201 | Performance Management Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 4 agents · LATAM · US | evidence | Rating Distribution Monitor | Director, Performance & Talent | v4.8 | Active |
| HR5-POL-202 | Performance Management Escalation Rule Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Director, Performance & Talent owns the response clock. binds 4 agents · APAC | escalation | Rating Distribution Monitor | Director, Performance & Talent | v3.4 | Active |
| HR5-POL-203 | Performance Management Autonomy Ceiling The ceiling for this lane is 55 on the platform scale. Agents assemble evidence, scan for biased language and prepare calibration packs. Ratings, PIP initiation and outcomes are never agent decisions — they carry legal consequence. The ceiling is a governance decision, not a technical limit, and only Director, Performance & Talent can propose moving it. binds 4 agents · EU · UK · US | ceiling | Rating Distribution Monitor | Director, Performance & Talent | v4.3 | Active |