Quality review at action
Ethan Ellery
Customer Service · Quality & Coaching · CS9B Compliance Screening
$70k
value
75%
confidence
23
people affected
5h 29m
age
4h 17m
sla
80%
progress
Currently held by
Agent Performance Agent
An agent owns the next move
Raised by
Clara Haddad
Requester of record
At station
Action
Workflow layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared screen all
-329mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-247mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-165mDirector, Service Quality
Approval recorded with rationale and policy clause cited
Holding at action
-82mCoaching Plan Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Compliance Screening Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 12m · 23 people or records downstream of this decision