Quality review at review
Callum Sandoval
Customer Service · Quality & Coaching · CS9B Compliance Screening
$83k
value
56%
confidence
354
people affected
4h 54m
age
15h 42m
sla
60%
progress
Currently held by
Director, Service Quality
A person owns the next move
Raised by
Marcus Ellery
Requester of record
At station
Review
Policy layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared screen all
-294mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-196mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Holding at review
-98mDirector, Service Quality
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Action
run by Coaching Plan Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.