Quality review at review
Callum Sandoval
Customer Service · Quality & Coaching · CS9B Compliance Screening
$83k
value
56%
confidence
354
people affected
4h 54m
age
15h 42m
sla
60%
progress
Currently held by
Director, Service Quality
A person owns the next move
Raised by
Marcus Ellery
Requester of record
At station
Review
Policy layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared screen all
-294mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-196mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Holding at review
-98mDirector, Service Quality
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Action
run by Coaching Plan Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Red. The agent stopped. Either the value crossed a gate threshold, the confidence fell below the floor for this lane, or a policy binding it forbade the action. The clock is running and a named person owns the next move.
Open the escalation lane