Quality review at close
Rafael Novak
Customer Service · Quality & Coaching · CS9B Compliance Screening
$21k
value
90%
confidence
10
people affected
4h 18m
age
2h 28m
sla
100%
progress
Currently held by
Coaching Plan Agent
An agent owns the next move
Raised by
Idris Brennan
Requester of record
At station
Close
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared screen all
-258mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-206mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-155mDirector, Service Quality
Approval recorded with rationale and policy clause cited
Cleared action
-103mCoaching Plan Agent
Inputs, rule version and output hash written to the evidence log
Holding at close
-52mCompliance Screening Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 50m · 10 people or records downstream of this decision