Quality review at action
Rafael Marchetti
Customer Service · Quality & Coaching · CS9B Compliance Screening
$18k
value
71%
confidence
12
people affected
4h 14m
age
4h 17m
sla
80%
progress
Currently held by
Quality Orchestrator
An agent owns the next move
Raised by
Rosa Haddad
Requester of record
At station
Action
Workflow layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared screen all
-254mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-191mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-127mDirector, Service Quality
Approval recorded with rationale and policy clause cited
Holding at action
-64mCoaching Plan Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Compliance Screening Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.