Quality review at action
Rafael Marchetti
Customer Service · Quality & Coaching · CS9B Compliance Screening
$18k
value
71%
confidence
12
people affected
4h 14m
age
4h 17m
sla
80%
progress
Currently held by
Quality Orchestrator
An agent owns the next move
Raised by
Rosa Haddad
Requester of record
At station
Action
Workflow layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared screen all
-254mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-191mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-127mDirector, Service Quality
Approval recorded with rationale and policy clause cited
Holding at action
-64mCoaching Plan Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Compliance Screening Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.