Quality review at close
Elena Rhodes
Customer Service · Quality & Coaching · CS9B Compliance Screening
$41k
value
87%
confidence
32
people affected
2h 7m
age
2h 28m
sla
100%
progress
Currently held by
Coaching Plan Agent
An agent owns the next move
Raised by
Priya Marchetti
Requester of record
At station
Close
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared screen all
-127mQuality Orchestrator
Spine control pack posted, three-way evidence attached
Cleared flag breach
-102mQuality Scoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-76mDirector, Service Quality
Approval recorded with rationale and policy clause cited
Cleared action
-51mCoaching Plan Agent
Inputs, rule version and output hash written to the evidence log
Holding at close
-25mCompliance Screening Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.