Feedback theme at resolve
Farrah Nakamura
Customer Service · Voice of Customer · CS8B Detractor Closed Loop
$18k
value
83%
confidence
7
people affected
36m
age
2h 2m
sla
67%
progress
Currently held by
Driver Analysis Agent
An agent owns the next move
Raised by
Owen Duarte
Requester of record
At station
Resolve
Workflow layer · station 4 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared detect detractor
-36mFeedback Ingestion Agent
Inputs, rule version and output hash written to the evidence log
Cleared assign owner
-27mTheme Extraction Agent
Inputs, rule version and output hash written to the evidence log
Cleared contact
-18mDriver Analysis Agent
Inputs, rule version and output hash written to the evidence log
Holding at resolve
-9mChurn Signal Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Verify
run by Closed-loop Follow-up Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.