Feedback theme at detect detractor
Priya Mensah
Customer Service · Voice of Customer · CS8B Detractor Closed Loop
$33k
value
97%
confidence
13
people affected
1h 44m
age
3h 33m
sla
17%
progress
Currently held by
Closed-loop Follow-up Agent
An agent owns the next move
Raised by
Naomi Kowalski
Requester of record
At station
Detect detractor
Workflow layer · station 1 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at detect detractor
-104mFeedback Ingestion Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Assign owner
run by Theme Extraction Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.