Feedback theme at verify
Leila Farouk
Customer Service · Voice of Customer · CS8B Detractor Closed Loop
$40k
value
76%
confidence
30
people affected
2h 5m
age
2h 7m
sla
83%
progress
Currently held by
Driver Analysis Agent
An agent owns the next move
Raised by
Bruno Delgado
Requester of record
At station
Verify
Workflow layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect detractor
-125mFeedback Ingestion Agent
Inputs, rule version and output hash written to the evidence log
Cleared assign owner
-100mTheme Extraction Agent
Inputs, rule version and output hash written to the evidence log
Cleared contact
-75mDriver Analysis Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-50mChurn Signal Agent
Inputs, rule version and output hash written to the evidence log
Holding at verify
-25mClosed-loop Follow-up Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Closed-loop Follow-up Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.