Feedback theme at resolve
Maeve Adeyemi
Customer Service · Voice of Customer · CS8B Detractor Closed Loop
$85k
value
95%
confidence
21
people affected
53m
age
2h 2m
sla
67%
progress
Currently held by
Voice of Customer Orchestrator
An agent owns the next move
Raised by
Rafael Ferreira
Requester of record
At station
Resolve
Workflow layer · station 4 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect detractor
-53mFeedback Ingestion Agent
Inputs, rule version and output hash written to the evidence log
Cleared assign owner
-40mTheme Extraction Agent
Inputs, rule version and output hash written to the evidence log
Cleared contact
-27mDriver Analysis Agent
Inputs, rule version and output hash written to the evidence log
Holding at resolve
-13mChurn Signal Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Verify
run by Closed-loop Follow-up Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.