Feedback theme at contact
Jonas Marchetti
Customer Service · Voice of Customer · CS8B Detractor Closed Loop
$61k
value
85%
confidence
35
people affected
25m
age
48m
sla
50%
progress
Currently held by
Churn Signal Agent
An agent owns the next move
Raised by
Simon Ito
Requester of record
At station
Contact
Workflow layer · station 3 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect detractor
-25mFeedback Ingestion Agent
Inputs, rule version and output hash written to the evidence log
Cleared assign owner
-17mTheme Extraction Agent
Inputs, rule version and output hash written to the evidence log
Holding at contact
-8mDriver Analysis Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Resolve
run by Churn Signal Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.