Service request at request
Wren Sorensen
Administration · Corporate Services · AD10A Service Request to Fulfillment
$65k
value
44%
confidence
83
people affected
3h 29m
age
2h 53m
sla
17%
progress
Currently held by
Director, Corporate Services
A person owns the next move
Raised by
Ines Raman
Requester of record
At station
Request
Workflow layer · station 1 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at request
-209mService Catalog Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Triage
run by Service Catalog Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 36m · 83 people or records downstream of this decision