Service request at fulfill
Anika Muller
Administration · Corporate Services · AD10A Service Request to Fulfillment
$42k
value
98%
confidence
19
people affected
59m
age
52m
sla
67%
progress
Currently held by
Service Model Agent
An agent owns the next move
Raised by
Owen Muller
Requester of record
At station
Fulfill
Workflow layer · station 4 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared request
-59mService Catalog Agent
Inputs, rule version and output hash written to the evidence log
Cleared triage
-44mService Catalog Agent
Spine control pack posted, three-way evidence attached
Cleared route
-30mSupplier Performance Agent
Inputs, rule version and output hash written to the evidence log
Holding at fulfill
-15mCost Allocation Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Confirm
run by Service Level Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 7m · 19 people or records downstream of this decision