Service request at triage
Mei Kowalski
Administration · Corporate Services · AD10A Service Request to Fulfillment
$52k
value
94%
confidence
39
people affected
4h 6m
age
3h 35m
sla
33%
progress
Currently held by
S2P spine
Running in the shared AI GBS spine
Raised by
Owen Whitfield
Requester of record
At station
Triage
AI GBS layer · station 2 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared request
-246mService Catalog Agent
Inputs, rule version and output hash written to the evidence log
Holding at triage
-123mService Catalog Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Route
run by Supplier Performance Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 31m · 39 people or records downstream of this decision