Sub-function
Corporate Services
Owns service request work end to end inside Administration. Runs 3 lines across 17 stations, drains the repeatable share into the S2P tower, and holds 2 human gates.
Estate rating
A
79 / 100
Catalog-driven requests with clear service definitions. Almost everything clears without a human unless it breaches a spend or SLA envelope.
Agents
10
Lines
3
Units / wk
7,137
Timetable vs actual
25.5h → 30.9h
Cost / unit
$8.18
was $27
Run-rate saving
$7.0M
annualized at this volume
The 10 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Corporate Services Orchestrator
Owns the corporate services lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Service Catalog Agent
Runs the repeatable portion of corporate services inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Cost Allocation Agent
Runs the repeatable portion of corporate services inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Request Triage Agent
Executes the corporate services step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Supplier Performance Agent
Executes the corporate services step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Service Level Agent
Executes the corporate services step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Employee Feedback Agent
Executes the corporate services step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Corporate Services when the unit falls outside the decision envelope or confidence drops below the floor.
Corporate Services Policy Agent
Holds the rules that bind every other agent in corporate services. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Service Model Agent
Authors positions on corporate services. Frames the question, models the options, and writes a recommendation a human can ratify or reject.
ceiling A4 · escalates to Escalates when two options sit inside the confidence band and the evidence cannot separate them.
Corporate Services Challenger Agent
Adversarial reviewer for corporate services. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into agent supervision, calibration and coaching.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
Corporate Services Model Position
Ratifiedv4Where should the autonomy ceiling for corporate services sit over the next four quarters, and what evidence would justify moving it?
Hold the ceiling at A4 for corporate services. Catalog-driven requests with clear service definitions. Almost everything clears without a human unless it breaches a spend or SLA envelope. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
74%
The challenge — Corporate Services Challenger Agent
Corporate Services Challenger Agent argues the recommendation leans on 5 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 13 percent for two consecutive months
- ·Cost per service request stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $42k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $159k run rate | Known and priced. Cedes ground if comparators move faster. | not selected |
| Raise the ceiling one level now | $974k to build controls | Override rate is 14 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $516k transition | Loses local context. Rework risk on the cases that are hardest to recover. | selected |
Ratified 5 months ago. Measured since: cost per service request fell 33 percent against a forecast of 30 percent.
Corporate Services Operating Position
Rejectedv1Should service request work stay in the shared transaction spine, or come back inside the function where the context lives?
Keep the repeatable service request volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.
confidence
61%
The challenge — Corporate Services Challenger Agent
Corporate Services Challenger Agent argues the recommendation leans on 2 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 16 percent for two consecutive months
- ·Cost per service request stops falling while volume keeps rising
- ·A comparator publishes a materially lower unit cost on a like-for-like basis
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $59k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $626k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $1043k to build controls | Override rate is 12 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $180k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| AD10-POL-200 | Corporate Services Decision Envelope Agents in this lane may act without a human when the service request sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 6 agents · LATAM · US | envelope | Corporate Services Policy Agent | Director, Corporate Services | v5.1 | Active |
| AD10-POL-201 | Corporate Services Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 6 agents · US · Canada | evidence | Corporate Services Policy Agent | Director, Corporate Services | v4.3 | Active |