Sub-function
Facilities & Workplace
Owns work order work end to end inside Administration. more
Estate rating
A
78 / 100
Work orders are deterministic and heavily instrumented. more
Agents
11
Lines
4
Units / wk
10,173
Timetable vs actual
20.5h → 15.7h
Cost / unit
$8.41
was $34
Run-rate saving
$13.5M
annualized at this volume
The 11 agents running this sub-function
Grouped by what they are for, not by where they sit. more
Workplace Operations Orchestrator
Owns the facilities & workplace lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Space Utilization Agent
Runs the repeatable portion of facilities & workplace inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Vendor Dispatch Agent
Runs the repeatable portion of facilities & workplace inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Workplace Experience Agent
Runs the repeatable portion of facilities & workplace inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Work Order Triage Agent
Executes the facilities & workplace step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Preventive Maintenance Agent
Executes the facilities & workplace step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Energy & Utilities Agent
Executes the facilities & workplace step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Occupancy Sensing Agent
Watches facilities & workplace continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A4 · escalates to Escalates to Director, Workplace Services when the unit falls outside the decision envelope or confidence drops below the floor.
Facilities Policy Agent
Holds the rules that bind every other agent in facilities & workplace. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Workplace Doctrine Agent
Authors positions on facilities & workplace. Frames the question, models the options, and writes a recommendation a human can ratify or reject.
ceiling A4 · escalates to Escalates when two options sit inside the confidence band and the evidence cannot separate them.
Facilities & Workplace Challenger Agent
Adversarial reviewer for facilities & workplace. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into customer-facing escalation ownership.
Lines running in this sub-function
Each line is a workflow. more
Strategy positions this sub-function holds
An agent that only executes is a robot. more
Workplace Model Position
Supersededv4What operating shape carries twice the current work order volume without adding headcount, and what breaks first if we are wrong?
Hold the ceiling at A4 for facilities & workplace. more
confidence
68%
The challenge — Facilities & Workplace Challenger Agent
Facilities & Workplace Challenger Agent argues the recommendation leans on 3 quarters of data from a period with no volume shock. more
Break conditions
- ·Override rate rises above 10 percent for two consecutive months
- ·Cost per work order stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $42k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $151k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $883k to build controls | Override rate is 7 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $613k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Facilities & Workplace Operating Position
In challengev1Is the current cost per work order defensible against external comparators once inference spend is counted in full?
Keep the repeatable work order volume in the spine and pull the exception tail back into the function. more
confidence
81%
The challenge — Facilities & Workplace Challenger Agent
Facilities & Workplace Challenger Agent argues the recommendation leans on 2 quarters of data from a period with no volume shock. more
Break conditions
- ·Override rate rises above 11 percent for two consecutive months
- ·Cost per work order stops falling while volume keeps rising
- ·A comparator publishes a materially lower unit cost on a like-for-like basis
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $42k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $192k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $193k to build controls | Override rate is 4 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $814k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. more
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| AD1-POL-200 | Facilities & Workplace Decision Envelope Agents in this lane may act without a human when the work order sits inside the stated value, risk and confidence envelope. more binds 6 agents · LATAM · US | envelope | Facilities Policy Agent | Director, Workplace Services | v5.4 | under review |
| AD1-POL-201 | Facilities & Workplace Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more binds 6 agents · EU · UK | evidence | Facilities Policy Agent | Director, Workplace Services | v5.0 | Active |